Van Nuys Chrysler Dodge Jeep Ram - Service Center

My license plate was stolen and front one damaged broken left headlight not happy rental not available and service rep tryied to make me pay 4900 for services not needed truck was down for 3weeks left headlight not happy rental not available and service rep tryied to make me pay 4900 for services not needed truck was down for 3weeks More

The service was okay, but the price to have minor things to repair...I wouldn't recommend to no one. I had better service at non Dodge dealership to repair...I wouldn't recommend to no one. I had better service at non Dodge dealership More

Supervisor Hector was Unprofessional. My Customer Service Representative Payman was Horrible at Multi tasking moved very quick didn't accomplish anything and rushed me off the Phone regarding Uber just Horri Representative Payman was Horrible at Multi tasking moved very quick didn't accomplish anything and rushed me off the Phone regarding Uber just Horrible. More

*** This rating is for the service center and not for the representative which helped me. *** Both, Alex and Mike are 5 stars reps and were professional. I was helped by Alex and Mike A. Both were very at representative which helped me. *** Both, Alex and Mike are 5 stars reps and were professional. I was helped by Alex and Mike A. Both were very attentive and well communicative. 1st - I brought my Jeep Grand Cherokee in on Saturday. Alex did set up the expectation that the car won't be ready until Tuesday due to the long memorial weekend we had. Well appreciated. When I arrived to pick up the car, Mike released the car to me, and everything went well. I do not understand how a 2019 vehicle has so many issues, between gear and a very iffy electrical system to locking and unlocking the car (the car literally unlocks itself when I am nearby, without touching the door handle). This is probably the last time getting myself into a CDJR family. More

There customers services sucks there very rude You're feisty One night The white lady good manager was very rude and rusty towards me asking to boot my car I told her no because there was no Wait for me feisty One night The white lady good manager was very rude and rusty towards me asking to boot my car I told her no because there was no Wait for me to move my car when the car was blocking me in blocking the end So she's sent to young rookie mechanics to try to activate me my brother it didn't work then she prolonged my car for over a month and a 1/2 then do no work and I will extremely upset for the waste of my time never again taking my dad's charger or not to whistle a Westbrook disgusting place ever More

This dealership is the best, I was treated so professionally, by Eddie Gabrielyan my service advisor, I was kept up-to-date on my vehicles progress, Everyone was so professionally, courteously professionally, by Eddie Gabrielyan my service advisor, I was kept up-to-date on my vehicles progress, Everyone was so professionally, courteously and friendly. This service department is the best!!!😁👍 More

At the beginning was bad because the cancel my first appointment the parts wasn’t there but after almost a year later they finally fixed the service was very good and fast thank-tou si much guys five st appointment the parts wasn’t there but after almost a year later they finally fixed the service was very good and fast thank-tou si much guys five stars ⭐️ ⭐️⭐️⭐️⭐️ More

The service experience was incredible. Payman really took care of me and he went above and beyond to make the whole process as easy as can be for me. He was very responsive to my calls and texts and I would care of me and he went above and beyond to make the whole process as easy as can be for me. He was very responsive to my calls and texts and I would trust him again if I ever had any issues again with my vehicle. More

Excellent No wait took care of me as soon as I got there friendly respectful customer satisfied and even asked if I needed a wash thank u friendly respectful customer satisfied and even asked if I needed a wash thank u More

The dealership did not have enough people to check in customers at the Service Dept desk. Oil change service was backed up, even though it was not a Friday or a Weekend.It took 3.5 hours for a simple oil customers at the Service Dept desk. Oil change service was backed up, even though it was not a Friday or a Weekend.It took 3.5 hours for a simple oil change. More