Van Nuys Chrysler Dodge Jeep Ram - Service Center

1. Dropped car off 7:00am Monday morning for some repairs. By Wednesday evening hadn’t heard anything, not even the quote. 2. So I had to call on Thursday and remind you that my car was with you. T repairs. By Wednesday evening hadn’t heard anything, not even the quote. 2. So I had to call on Thursday and remind you that my car was with you. Then I got the quote. 3. Your quote was nearly $10,000!!!! The car is only worth $6,000 and I knew that was a rediculous quote. No thought at all put into it. 4. Do of course I declined the work. When I came to pick up the car, the next day Friday, you told me it wasn’t ready to be picked up. Told me that it was in bits and still needed to be put together. So I had to wait 90 minutes to get me car. Btw, I went round the back and saw my car and it wasn’t in bits. That was a lie. 5. To get my car back I had to pay nearly $400. So a complete waste of my money. And my time. 6. I am going to file a complaint with Jeep or someone because want my money back. If you were in my shoes, wouldn’t you. 7. If you want more info, please let me know. If you want to refund my money so I don’t need to file an complaint or something, please let me know too. More

Awesome service and friendly people, excellent customer service, very convenient location. Thanks very much I had good experience on my visit, next time I’ll get you something ok 😁 service, very convenient location. Thanks very much I had good experience on my visit, next time I’ll get you something ok 😁 More

Service writer Benny is not very friendly. He didn’t set up my car rental with my warranty company as the dealership has done before. When I called for update he just tried to get me off the phone and didn’ up my car rental with my warranty company as the dealership has done before. When I called for update he just tried to get me off the phone and didn’t really go into the status of my car. He just wants to say the he will call me when it’s ready. I re More

Alex John Baptiste is amazing! You guys need to clone him! He is always polite and willing to go out of his way for customers him! He is always polite and willing to go out of his way for customers More

Alex is amazing. I always get the fastest and best service. Services I’m told would take the whole day are done within the day and I’m very happy about the car wash. Much appreciated. service. Services I’m told would take the whole day are done within the day and I’m very happy about the car wash. Much appreciated. More

My experience with this dealership was to put it nicely the worst of the worst in every aspect kept my vehicle for 12 days only to finally go back to the dealership where not one thing had been done to it the worst of the worst in every aspect kept my vehicle for 12 days only to finally go back to the dealership where not one thing had been done to it the service writer was unable to help and very rude and disrespectful to me and my son. Go anywhere else other than that place. More

Everything was great except nobody called when the service was done. I waited until 4:45 to call the shop because I needed to pick up my son from school. I was told it was ready hours ago. Other than service was done. I waited until 4:45 to call the shop because I needed to pick up my son from school. I was told it was ready hours ago. Other than that small blip, everything was awesome. More

Quick turnaround for something I thought could have been much worse. Thought it was a fuel pump, but ended up being a oil consumption issue. They have notified me that it will be covered under warranty if t much worse. Thought it was a fuel pump, but ended up being a oil consumption issue. They have notified me that it will be covered under warranty if that is in fact the issue. More

Advisor unable to see important notes on my customer record from date of purchase. Did not receive a call when vehicle was ready for pickup as promised. When i went back to the office to check on stat record from date of purchase. Did not receive a call when vehicle was ready for pickup as promised. When i went back to the office to check on status the advisor was gone. Another advisor informed me my vehicle had been ready for some time. Disappointing and frustrating. The redeeming part was the helpful person from the financial dept who sorted out the situation. More