Van Nuys Chrysler Dodge Jeep Ram - Service Center

Payman was wonderful to work with. His communication was great. Worked magic and got our car done earlier than expected Car was returned washed which was really appreciated great. Worked magic and got our car done earlier than expected Car was returned washed which was really appreciated More

Great service mike was great and was helpful with everything including additional info on services among another things at russel west brooks dealership in van nuys everything including additional info on services among another things at russel west brooks dealership in van nuys More

I have a Jeep Cherokee 2015 and I went for the 60000 service: Left with 1 flat tire, big noice on my AC and one seat all the way down liked somebody was taking a nap. service: Left with 1 flat tire, big noice on my AC and one seat all the way down liked somebody was taking a nap. More

I have an issue with my sun roof I take to fix it and they took like. 1 and half month to fix it and it wasn’t right lots of time for nothing they took like. 1 and half month to fix it and it wasn’t right lots of time for nothing More

I had a problem with key fob on my truck.Dealership Didn’t fix a problem with my key fob on my truck. Had to go to another dealership. Just waisted my time Didn’t fix a problem with my key fob on my truck. Had to go to another dealership. Just waisted my time More

They scheduled me for a recall on my 2018 wrangler to do an ECU update. I had to miss 2 hours off of work to make it there in the morning. After I dropped off the car they called me back in 4 hours and told an ECU update. I had to miss 2 hours off of work to make it there in the morning. After I dropped off the car they called me back in 4 hours and told me that they do not have the update ready and I have to bring the car back later!! When they were bribing my car to me, the guy that was driving it stalled my Jeep 4 times in 10 feet distance .... my Jeep only has 9k miles on it. When I complained to the manager(Hector), he said they guy is learning how to drive a stick shift !!! Do they have to learn that with customers cars ? Shouldn’t they get trained before they get hired ? Very horrible service and amateur employees More

Luis Valdez met our expectations and concerns during our used car purchase. Actually, he went above and beyond to ensure our questions were satisfied. Luis has a genuine concern for his customers and clearl used car purchase. Actually, he went above and beyond to ensure our questions were satisfied. Luis has a genuine concern for his customers and clearly listens to us. We left the dealership very satisfied and with our new 2018 Jeep Wranlgler UL Rubicon the same day. We highly recommend asking for Luis Valdez (LV) for your next cat purchase! F & S Hidden Hills, CA More

I will recommend friends and family to get their services performed at Russell Westbrook dealership because the staff is very friendly and helpful also to purchase vehicles performed at Russell Westbrook dealership because the staff is very friendly and helpful also to purchase vehicles More

Roger was very Professional, I was told I needed a Battery but that wasn't the case.... I had to make a Second Trip the Fob/Remote Batteries were not Changed as Requested.... Battery but that wasn't the case.... I had to make a Second Trip the Fob/Remote Batteries were not Changed as Requested.... More