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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,678 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,679 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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November 17, 2020
Absolutely terrible service. Never prepared, had to come back multiple times because their communication is lacking. They also treat men better than women. I tried to tell them I was under warranty, hector back multiple times because their communication is lacking. They also treat men better than women. I tried to tell them I was under warranty, hector told me I had to pay $300+ for some part covered by warranty doing the typical salesman BS. I had a man call for me and explain the same exact situation and hector then recanted and said I didn’t have to pay anymore. Just awful. More
by csuitos13
Verified CustomerEmployees Worked With
Hector - he is rude and terrible to work with.
November 17, 2020
This has been the worst dealer I’ve ever been too! Most unprofessional. They just want to make a deal and can care less about what they are selling you. If they can even detail a car correctly they sure as unprofessional. They just want to make a deal and can care less about what they are selling you. If they can even detail a car correctly they sure as xxxx can’t inspect it right. Won’t ever be returning there or do I recommend it. Save yourself from dealing with a lot of xx and go somewhere else! I purchased not only one car but two and instantly regretted my decision from buying them there. Turns out so many mistakes were done that there was a whole team fired and another team couldn’t fix there mistakes either. Wouldn’t wish my experience on anyone else. More
by Bahenaashley97
Employees Worked With
Michael Gonzalez, joe
November 16, 2020
The only reason why i’m giving 4 stars is because of Jimmy. He was very helpful during the process. Jimmy was on it and very supportive. The main issue i had was with the mechanics. They kept bringing u Jimmy. He was very helpful during the process. Jimmy was on it and very supportive. The main issue i had was with the mechanics. They kept bringing up the radiator when my 3 visits was for the water pump. That was the main concern because the Radiator wasn’t in terrible condition. My visits weren’t pleasant because i had to return at lease 4 times in a month and leave the car that i work in. i was charged about $1,800 in total. $600+ was for a part that supposedly was going to fix the leak but it didn’t and thats my main concern right now. Did the part that needed “fixing” did it really need it? More
by Kevin Palencia
Employees Worked With
Jimmy
November 14, 2020
Great serviceWonderful customer serviceMy car was done Great service Wonderful customer service My car was done hours before scheduled Very happy with everything Car was ready and done and everyone wa Great service Wonderful customer service My car was done hours before scheduled Very happy with everything Car was ready and done and everyone was very nice More
by Kary
Employees Worked With
November 13, 2020
Absolutely top notch service! Hector is the best! Fast and professional work. Got everything taken care of with great expediency and care. Will recommend to everyone. and professional work. Got everything taken care of with great expediency and care. Will recommend to everyone. More
by AMIT1
Employees Worked With
Hector , Mario Garcia
November 12, 2020
Great sales department, David Flores is the best, friendly, personable and willing to assist in any situation. Benny in the service department is the best person I have ever worked with. friendly, personable and willing to assist in any situation. Benny in the service department is the best person I have ever worked with. More
by davidbarber0
Employees Worked With
Benny, service department, David Flores
November 12, 2020
I bought my car from Mr Shayan, i am very happy of what he offered me, I'm glad that i did work with shayan and got the car from him. i took my car to service for the first time and also Hector was helpful he offered me, I'm glad that i did work with shayan and got the car from him. i took my car to service for the first time and also Hector was helpful too. The people in there are very nice thanks guys More
by Erfan Azami
Employees Worked With
Shayan Ghelichkani
November 12, 2020
Great service, very attentive staff. Hector went extra mile to keep me happy. Will definitely come back for service again and recommend to my friends as well mile to keep me happy. Will definitely come back for service again and recommend to my friends as well More
by slava
November 12, 2020
Overall good visit and quality work. I had waited in waiting area til car was finished, only gripe I had was a lot of workers on sales floor weren’t wearing masks. Other than that great visit. waiting area til car was finished, only gripe I had was a lot of workers on sales floor weren’t wearing masks. Other than that great visit. More
by Miles
Employees Worked With
Hector
November 11, 2020
Super good customer service quick and really efficient. Glad to be a part of this dealership family. Next car I get I’m coming back because it’s Mopar or no car!!! Glad to be a part of this dealership family. Next car I get I’m coming back because it’s Mopar or no car!!! More
by Alexcortes205
Employees Worked With
Jimmy Molina
