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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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October 16, 2020
The repair of the cargo door failed within a few hours. There also is an over insistence on the part of the service advisors for customers to ready recall of their VIN before the service advisor can fi There also is an over insistence on the part of the service advisors for customers to ready recall of their VIN before the service advisor can find any information about the vehicle. Our company has a fleet of over 500 vehicles none of which are tracked by VIN. We always use the vehicle license tag as the unique identifier. I have as my service writer Benny to include the tag on all paperwork so we can track the vehicles visits and service but that simple requests seems to demanding for him to comply. More
by david@VA
Verified Customer
October 14, 2020
Jimmy Molina the service advisor was excellent however 10~15+ sales people or staff in the sales floor/showroom/waiting area showed disregard for COVID19 6' distance rules. Way too many sales and staff 10~15+ sales people or staff in the sales floor/showroom/waiting area showed disregard for COVID19 6' distance rules. Way too many sales and staff are on the floor at the same time. It's a health risk to customers and the staff. Close interaction should be avoided with caution. More
by gaghahn
Employees Worked With
Jimmy Molina
October 13, 2020
Excellent service. Payman exceeded my expectation on the completion of service and time. Got the service and car wash completed before I thought it would be done completion of service and time. Got the service and car wash completed before I thought it would be done More
by tariq.shaikh.35
Employees Worked With
October 13, 2020
Spend a lot of money in service asked if they could wash the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turn the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turns around and walks away More
by Bsbabfriday
Employees Worked With
October 12, 2020
Notwithstanding the inconveniences of the present pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. More
by Odion
October 10, 2020
Took 22 month old (30,000 miles) Ram 1500 for service to resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking fo resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking for updates since none were offered without prompting. On at least 4 occasions I was told I would receive a call within a specified time frame. I was never called. After being told three different time frames for the procurement of replacement parts (ranging from 3 to 30 days), I decided to risk the drive back to NC for the repair. More
by gaskidmore
Employees Worked With
Hector Herrera
October 09, 2020
I been having the same problem with my vehicle and service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! More
by jazminedelgado94
Employees Worked With
Hector
October 08, 2020
I’ve gone to the dealership for maintenance on my relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the p relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the prices they charged for services against a mechanic I know for a long time and trust and they check out. Slightly above market average but well within range of normal, especially considering that they are liable and must warranty their work as a dealership. More recently I had an issue with my truck that put it out of commission for a long time and was very frustrated that I was without a loaner or rental vehicle for 2 weeks before it got solved. At first I was mad and disappointed dealership and its employees, but then came Michael Gonzalez. He’s the customer relations manager, and he helped me out and went above and beyond the call of duty by giving me his own company Jeep Grand Cherokee to drive home with immediately and went to work on getting me a replacement truck. Then he even pulled through on that! Got me a temp replacement that’s even better than my own. Overall I’m very happy with my experience at Russell Westbrook Chrysler Jeep Dodge Ram, especially because of the efforts and care of Michael Gonzalez. More
by nshafier
Employees Worked With
Michael Gonzalez
October 08, 2020
Basic oil change with appointment is over 3hours everyone is in a bad mood unhappy overwhelmed employees! Terrible service. Nobody cares about anything here. Management needs to makes some rapid changes! Reg is in a bad mood unhappy overwhelmed employees! Terrible service. Nobody cares about anything here. Management needs to makes some rapid changes! Regret getting a car here More
by CARDENASLILIA2
Employees Worked With
Ben
