Van Nuys Chrysler Dodge Jeep Ram - Service Center

My jeep had a recall. Soon discovered that one My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no loaners. Complete day wasted due to a service error More

Great guy! He helped me with my vehicle right away, did not have to wait at all. I would recommend him. He is very helpful!!! not have to wait at all. I would recommend him. He is very helpful!!! More

I had the pleasure of working with Payman and Mike during my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. Pe my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. People really make the difference and these two individuals have sold me on the quality of this dealer. I will be gladly coming back to this dealer for future needs. More

Hector was helpful, efficient, got my car back earlier than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! More

I love dealing with them. They make everything fairly smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid smooth. I would reccomend them to anyone. Even the service department is well run, even now during Covid More

I went in for a diagnostic, Eddie the service representative called me and said it was gonna cost 15000 to fix and had like 30 codes,I show up and to pick up my truck they didn't want to give me representative called me and said it was gonna cost 15000 to fix and had like 30 codes,I show up and to pick up my truck they didn't want to give me the print out with codes and then he said they couldn't print them out because it was an old scanner,they offer pics of the codes after I said as long as the pics had the truck info I was ok,then 10 min later they said that the truck magically clear the codes and nothing was wrong with it,I never got my diagnostic print out and charge 195 dlls still for it,forgot he offer to buy my truck for 7000,that was weird if it was gonna cost 15000 to fix why you offer 7000,bad services, liars and they take advantage of people. More

THIS IS A ZERO STAR RATING!I have to give 1star in THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs under warranty. Car was dropped off at 7am and was told by Hector Herrera (the "Service" Mgr) that I would get a call for an update. 430pm comes... No call from them. I call to get an update. Hector tells me that the door panel and radio display are not available. I don't know how that takes 8hrs to find out that they don't have a part available but I digress. However the problem I have with these guys is "upon inspection" it was found that I need my front brakes and rotors replaced. $4000!!! xxx? 1. I never authorized any inspection. I came in to get some parts replaced. 2. Since when does a door panel and radio display fix-it job warrant a brake inspection? 3. I had an inspection done on the brakes less than 1000 miles earlier (we are in a pandemic and I'm working from home). ALL BRAKES GREEN RATED! Now all of a sudden my brakes need replacing? I call xx. 4. My car kicks up a lot of brake dust so I actually wiped down the wheels of all the brake dust before I brought the car in. I look at the wheels at pickup... NOT A SPOT ON THEM. How are they inspecting brakes and the wheels aren't touched? I didn't even get an inspection report from them suggesting replacement or anything. Again... I call xx. They didn't check xxxx. They basically went for a complete upsell on a job they were not gonna be paid for. That is complete larceny and completely unacceptable. DO NOT GO TO THESE PEOPLE TO REPAIR YOUR CAR! At the very least question everything and sign nothing til they show you what you need. I know business is slow but you can't prey on hardworking people because you feel the need to justify a service call with a huge bill. That is just xx. More

No personality. Wouldn’t make eye contact. Poor communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jee communication. I have no idea what was done to my car. When I went to pick up my car...not nice people, couldn’t find my paperwork. I was told my jeep was going to be washed. It wasn’t. I think there’s supposed to have follow up work. Who knows, never got paperwork or follow up call. More

I always bring my car in this location. My car broke down and I had it towed to Jeep Van Nuys. Benny picked up the phone and said he will call me back once my car arrived. He did. He called me up again down and I had it towed to Jeep Van Nuys. Benny picked up the phone and said he will call me back once my car arrived. He did. He called me up again with bad news that my extended paid warranty didn’t pay for my service. During this experience, I would call him up, email or leave a voice mail. In all instances, he would return my call. He may not have good news to share but he returned my call consistently. Thank you for your professionalism. He even explained to me in detail what happened to my car. He set up my expectations on how long the service will take. Great job!! More

Problem was solved and I got my car back in two days. The service intake was quick and painless and so was the payment and pickup process. service intake was quick and painless and so was the payment and pickup process. More