Van Nuys Chrysler Dodge Jeep Ram - Service Center

Very friendly and helpfulEverything was explained Very friendly and helpful Everything was explained clearly Representative was communicative at all times Service took too long left me all weekend Very friendly and helpful Everything was explained clearly Representative was communicative at all times Service took too long left me all weekend with no car was the only bad part More

Best Service I have received since I picked up my vehicle from here. I couldn’t recommend this dealership enough. I got a check engine and took my vehicle in with no appointment and hector took me in with no from here. I couldn’t recommend this dealership enough. I got a check engine and took my vehicle in with no appointment and hector took me in with no issue and kept the car for two weeks, but it was worth it and fastest work in my opinion for being so busy during COVID. I received a new supercharger on my hellcat and I couldn’t be happier with hector doing everything he could to get it back to me on time and back on the road. His communication is amazing and made sure I was up to date on every detail they found on the vehicle and throughout the work process he kept me up to date. I was stress free because he told me he would make sure I would get it back better than what it was before and I couldn’t agree more after receiving it back. The best thing was the warranty covering all the work and saving all that money and hector made sure I didn’t have to worry about a thing besides giving a signature and handing back my keys and go along my day. If you need service I recommend you bring your vehicle to Russell WestBrook CDJR of van Nuys, but most importantly make sure you book your appointment with Hector he will do everything he can to make the process smooth and make sure you’re satisfied. Every service advisor they have here is great to work with, but Hector has gone and beyond every time. I thank the dealership, but big thank you to Hector once again for everything he did and I’ll continue bringing my vehicle to this dealership for any service I’ll need and will come back to Hector for any issues I have. More

When you go to service be sure to look for Payman he’s When you go to service be sure to look for Payman he’s the best hands down. He took care of my issue a total pro When you go to service be sure to look for Payman he’s the best hands down. He took care of my issue a total pro More

Quick and easy service. Minimal paper work. No issues after the vehicle was given to me. Rogelio was helpful and was able to answer all my questions and concerns. after the vehicle was given to me. Rogelio was helpful and was able to answer all my questions and concerns. More

Excellent service. Payman exceeded my expectation on the completion of service and time. Got the service and car wash completed before I thought it would be done completion of service and time. Got the service and car wash completed before I thought it would be done More

Spend a lot of money in service asked if they could wash the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turn the car one car was brought to me it was filthy dirty I asked the boy that brought the car can he wash the car and he tells me I don’t have time turns around and walks away More

Notwithstanding the inconveniences of the present pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. pandemic Benny, in the service dept., was welcoming and tried to be as helpful as much as possible. He was responsive to my needs. More

Took 22 month old (30,000 miles) Ram 1500 for service to resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking fo resolve grinding noise in sharp turns. Determination that the rear differential needed replacement took 5 days. During the process I kept checking for updates since none were offered without prompting. On at least 4 occasions I was told I would receive a call within a specified time frame. I was never called. After being told three different time frames for the procurement of replacement parts (ranging from 3 to 30 days), I decided to risk the drive back to NC for the repair. More