Van Nuys Chrysler Dodge Jeep Ram - Service Center

As a consumer of goods and services of the automotive industry of the USA I have to say that I am highly disappointed in the way the system fails its customers overall. However, there are individuals who industry of the USA I have to say that I am highly disappointed in the way the system fails its customers overall. However, there are individuals who do their best within the confines of mediocrity to be honest and forthright and Jimmy, a service advisor at Russell Westbrook, is one of those persons. I hope his honesty and effort inspire others to do their personal best even when things are going wrong around them. More

Payman is to The Service Department, what Michael Jordan is to Basketball! He is both excellent at his customer interaction and equally as adept with his knowledge. is to Basketball! He is both excellent at his customer interaction and equally as adept with his knowledge. More

Horrible experience both times I have gone in. Neither time was the car washed like they said it would be. Which would be fine but do not tell me you will do that service. Last time they just sprayed tir time was the car washed like they said it would be. Which would be fine but do not tell me you will do that service. Last time they just sprayed tire shine on the tires and walked away. Literally still dripping down like gobs of icing when it was returned. I have pictures to document it all. Also they did not rotate the tires like they were supposed to. If you start cutting corners like this it makes me wonder how many things you guys don’t do properly. Avoid this shop if at all possible. More

Very good customer service. I received texts through out the service letting me know what’s going on with my vehicle. I was very satisfied with the service. the service letting me know what’s going on with my vehicle. I was very satisfied with the service. More

Everything was fine. I’m still waiting for the inside door plastic panels to be fixed. But other than that, everything went well. Thank you. door plastic panels to be fixed. But other than that, everything went well. Thank you. More

My new vehicle was being serviced for a second time and was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’ was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’t detail when I picked up. Grease all over my hood, leather seats, and dirty floor mats with muddy foot prints. Unlike other dealership service departments who care about their customer’s property, Westbrook CJDR doesn’t use any protective barriers when they work on your vehicle, i.e. paper mats to cover your carpet or plastics to cover the seats. I highly recommend seeking service for your vehicle elsewhere. Westbrook CJDR has failed to provide top customer service and failed to uphold their promises. More

Great, friendly and knowledgeable service. The service was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. More

I bought a Jeep because I've always wanted a Wrangler, but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my h but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my home and the dealership promptly, and advising on what needed to be serviced. He's courteous and professional, and very clearly knows all the in's and out's of his job, all of which made it a very pleasant experience. More