Van Nuys Chrysler Dodge Jeep Ram - Service Center

I waited the amount of time I was told it would take. Everyone is courteous. Even made me coffee. Waiting area is clean and comfortable. Everyone is courteous. Even made me coffee. Waiting area is clean and comfortable. More

I been having the same problem with my vehicle and service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! service seems not able to fix a squeaky noise on my passenger chair and it’s been in the shop 4 times for the same issue! Terrible service ever!! More

I’ve gone to the dealership for maintenance on my relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the p relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the prices they charged for services against a mechanic I know for a long time and trust and they check out. Slightly above market average but well within range of normal, especially considering that they are liable and must warranty their work as a dealership. More recently I had an issue with my truck that put it out of commission for a long time and was very frustrated that I was without a loaner or rental vehicle for 2 weeks before it got solved. At first I was mad and disappointed dealership and its employees, but then came Michael Gonzalez. He’s the customer relations manager, and he helped me out and went above and beyond the call of duty by giving me his own company Jeep Grand Cherokee to drive home with immediately and went to work on getting me a replacement truck. Then he even pulled through on that! Got me a temp replacement that’s even better than my own. Overall I’m very happy with my experience at Russell Westbrook Chrysler Jeep Dodge Ram, especially because of the efforts and care of Michael Gonzalez. More

I called to make a reservation for a recall notice. Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in Dropped off the car for the repair oil change and tire rotation. Left the car for 1.5 days. Upon pick up found out the recall notice part was not in stock and the repair was not made. No call nothing was made to advise me of this. Now have to take the car back again when the part becomes available. Was specifically told the part was in stock to do repair More

The dealership was great. It was my first time using them as I just moved from Chicago to LA. All in all a nice group of employees. them as I just moved from Chicago to LA. All in all a nice group of employees. More

Benny is always on top of things. Always a great help!!! Go see Benny in the service department. Always helpful with what I need for my Hellcat Go see Benny in the service department. Always helpful with what I need for my Hellcat More

Very professional and friendly. Everyone seemed to be very knowledgeable .I thank them for their help and I would refer friends and family if I had too. very knowledgeable .I thank them for their help and I would refer friends and family if I had too. More

Service was great,and Rogelio my service advisor was Really good,defenetly will bring my truck back,also the convenience days and time really he Really good,defenetly will bring my truck back,also the convenience days and time really he More

Jimmy Molina, is always so helpful and cares so much about the customer! Really appreciate the fact that he keeps me updated on my car and what’s going on with it. He’s the best! about the customer! Really appreciate the fact that he keeps me updated on my car and what’s going on with it. He’s the best! More