Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,677 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,677 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
Sort by
September 20, 2020
My new vehicle was being serviced for a second time and was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’ was promised, for a second time, that it would be detailed since it was never detailed when I bought it 2 weeks ago. Just as before, my vehicle wasn’t detail when I picked up. Grease all over my hood, leather seats, and dirty floor mats with muddy foot prints. Unlike other dealership service departments who care about their customer’s property, Westbrook CJDR doesn’t use any protective barriers when they work on your vehicle, i.e. paper mats to cover your carpet or plastics to cover the seats. I highly recommend seeking service for your vehicle elsewhere. Westbrook CJDR has failed to provide top customer service and failed to uphold their promises. More
by DOCJIMENEZ09
Verified CustomerEmployees Worked With
Mike, Service Director
September 20, 2020
Great, friendly and knowledgeable service. The service was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. was busy but the employee (Payman) he answered to all my questions. He patiently take care of everyone. More
by srahimi01
September 19, 2020
Everything is unorganized. Was told numerous times that I would get a loaner and come to find out when I walked in that the due bill was completely wrong from the get go without a loaner, and that I was goin would get a loaner and come to find out when I walked in that the due bill was completely wrong from the get go without a loaner, and that I was going to get an extra pair of wheel locks when they were already installed a week prior. Waited almost two weeks to get my windshield replaced due to a shipping issue from the dealer. Happy that I got a loaner vehicle, which was strange since it literally just came off the truck without being inspected by anyone from the dealership and still had the lockbox in the backseat.... More
by bokhchalian
Employees Worked With
Shadi Abdelhadi, Vikas Mehandroo
September 17, 2020
I bought a Jeep because I've always wanted a Wrangler, but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my h but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my home and the dealership promptly, and advising on what needed to be serviced. He's courteous and professional, and very clearly knows all the in's and out's of his job, all of which made it a very pleasant experience. More
by gracieledding
Employees Worked With
JOhnny Briseno
September 17, 2020
Eddie the service writer got me in and out for my tire without a hassel. It was a much better experience than I had at Dependable Dodge which gave me a hard time and turned me away. Thank you Eddie and Ru without a hassel. It was a much better experience than I had at Dependable Dodge which gave me a hard time and turned me away. Thank you Eddie and Russell Westbrook Chrysler Dodge Jeep RAM. More
by John G.
Employees Worked With
Eddie
September 17, 2020
Is there an option for 0 stars? The service department is a nightmare. They broke the latch to our Wrangler's soft top, "fixed it" but not there is air coming through. According to them, they cant do anyth a nightmare. They broke the latch to our Wrangler's soft top, "fixed it" but not there is air coming through. According to them, they cant do anything. Mike wasn't willing to budge with something when our advisor was trying to help us out. It's almost as if he was trying to make our lives impossible. Then my husband was asked if he wanted our Jeep washed before getting it back. So thinking it would be a quick thing he said yes. Two hours later, he was still waiting. So note to self, don't bother going for the care wash offer. If this was the only Jeep dealer, we definitely would be getting into something else. They NEVER provide a good experience here. I'm definitely switching dealers. More
by karinaperez1127
Employees Worked With
September 16, 2020
Brought my Jeep Patriot in for a last minute checkup before a cross country road trip. Jimmy was beyond helpful and flexible. Quick and efficient service! before a cross country road trip. Jimmy was beyond helpful and flexible. Quick and efficient service! More
by davidh8594
Employees Worked With
Jimmy
September 16, 2020
I was surprised that having 5 service advisors I walked in and waited at least 10 min for someone to acknowledge I was there but nothing soI went up to an elderly person who looked a bit annoyed I walked t in and waited at least 10 min for someone to acknowledge I was there but nothing soI went up to an elderly person who looked a bit annoyed I walked to him. So I went to Rojelio who took good care of me. More
by becky_ballesteros
Employees Worked With
Rojelio
September 15, 2020
Payman was 100% friendly and nice right when I walked in. Tho my car was not fix he generously made an effort to have a mechanic come out to check it out and try to a second time for the next appointment. H Tho my car was not fix he generously made an effort to have a mechanic come out to check it out and try to a second time for the next appointment. His generosity and kindness to keep helping me deserves 5 starts. More
by CRUZ_E89
Employees Worked With
Payment Arjang
September 15, 2020
Vahe was great and definitely appreciate his help and friendliness during my vehicles service. Very honest and straight forward. Directed me in the right direction and answered all of my questions friendliness during my vehicles service. Very honest and straight forward. Directed me in the right direction and answered all of my questions More
by SIMON.CHOWDHURY86
Employees Worked With
Vahe
