Van Nuys Chrysler Dodge Jeep Ram - Service Center

I purchased my car in December 2019 and had my first experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to w experience with the Service Department. As with my first experience last year, I was just as pleased with my recent visit. Rogelio is a pleasure to work with. Everyone at Russell Westbrook CDJR is fantastic! More

Benny was helpful and friendly. Prices for service is a bit high but ultimately every thing worked out. Not sure what else to say tho. bit high but ultimately every thing worked out. Not sure what else to say tho. More

Sooooo slow and Jimmy had a very bad attitude. I spent 3 hours just for a single oil change. I wouldn’t recommend it to be honest. hours just for a single oil change. I wouldn’t recommend it to be honest. More

Everything was great friendly and nice! Service department line was quick and attentive and took good care of me and got me a quick appointment! department line was quick and attentive and took good care of me and got me a quick appointment! More

The service advisor Alex is always very helpful when it comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) More

Benny was the best in communicating all the work being done to my vehicle and was very nice & friendly! Happy with the work that was completed. done to my vehicle and was very nice & friendly! Happy with the work that was completed. More

They got the job done but seemed to lack customer service skills. Felt like I was burdening them by coming in to get my car serviced. Lack of greetings and friendliness did not make this a great experience. skills. Felt like I was burdening them by coming in to get my car serviced. Lack of greetings and friendliness did not make this a great experience. When I asked if I can get an Uber back to the dealer, my service rep said “that’s only for paying customers” as if I didn’t buy a whole car from there... lack of customer skills was very present. Could have been worded differently. Next time I’d rather wait for service rep Benny. He seems to be the only service rep with customer service skills. More

Both Julio(sales) and Ivan (finance) are tremendously polite and humble. Everyone at Russell’s is very welcoming and treat you like a friend. Overall an amazing experience. polite and humble. Everyone at Russell’s is very welcoming and treat you like a friend. Overall an amazing experience. More

Very comfortable vehicle the Jeep altitude where I did my car service at Russell dealer ship in Van Nuys and thank u for the service team car service at Russell dealer ship in Van Nuys and thank u for the service team More

Benny was great! He let me know about the clutch recall right away and clearly informed me of the potential issue and outlined the process that would take place. He kept me informed throughout the day! T right away and clearly informed me of the potential issue and outlined the process that would take place. He kept me informed throughout the day! Thank you! More