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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,670 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,670 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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February 01, 2020
We need improvements, my wife waited long time to get her car back. It had no on the costumers waiting, and the clerks were not giving to her any attention it all. She had to raise her voice a bit to get so car back. It had no on the costumers waiting, and the clerks were not giving to her any attention it all. She had to raise her voice a bit to get someone to help her. More
by csvelloso
Verified CustomerEmployees Worked With
Juan Del Rio
January 31, 2020
The service was good, prompt and professional. The service advisor Benny Marikta (20619) was very professional, answered my questions and explained to me some of the features of the 2019 Jeep. Serv The service advisor Benny Marikta (20619) was very professional, answered my questions and explained to me some of the features of the 2019 Jeep. Service performed in a timely manner and also offered to give me transportation home. Service department was friendly, clean and accommodating. More
by ghrunken
Employees Worked With
Advisor - Benny Marikta 92619)
January 31, 2020
Great customer service by ALAN I was able to get great customer service by ALAN at the service desk he was very friendly and delivered my car on time will no hassle and friendly smi I was able to get great customer service by ALAN at the service desk he was very friendly and delivered my car on time will no hassle and friendly smile More
by GUAPOE001
Employees Worked With
ALAN
January 31, 2020
Miscommunication 2001 Dodge Durango towed in Sunday Jan. 26. I reported the car stalled, wouldn't restart. When it restarted the engine surged like I was pumping gas 2001 Dodge Durango towed in Sunday Jan. 26. I reported the car stalled, wouldn't restart. When it restarted the engine surged like I was pumping gas pedal which I wasn't and stalled again. Tow truck driver got it to start, idle and run but I took it in anyway. I reported all the above, service writer wrote Customer says check engine light is on. 4 days later they got to looking at it. Report: It needs 2 sensors, $1,100. I said that's what the car is worth. He said he can work with me but the parts are $500 each. I checked on line: $32 each. When I picked up car his written estimate was $400+/-. More
by STENS3
Employees Worked With
Eddie Gabrielyan
January 31, 2020
Very happy with provided by Benny service, he was very professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! professional and helpful. Recommended service package which I purchased. Definitely will be bringing my jeep back here for service. Thank you Benny! More
by gugojan2007
Employees Worked With
Benny
January 29, 2020
Horrible customer service Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us th Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us that a loaner would be available when we brought the car in and Hector would help us. I have worked with Hector in the past and he was helpful. When bringing in the car, Hector had no idea about the appointment or loaner. He called Isabella and she had no recollection of our conversation. The other service agent sitting next to Hector said she would call me when a loaner is available and we haven't received a call yet. It's not easy to make my way to the dealership and this was a waste of time and extremely frustrating. Reaching out to Mike the manager hasn't help since he doesn't return any of our calls. This is not the first time we have had customer service issues with your dealership. I dealt with Fabian in the past and it was a nightmare, but I didn't report it at the time. Also, Mike didn't return my calls then. Needless to say, I will not be recommending Chrysler to anyone who asks me, especially dealing with Russell Westbrook on the sales and service side. Other than these issues with the car, we have been enjoying it. Unfortunately, this will be our final Chrysler since customer service and dealing with these issues should be a priority. More
by sfv123
January 29, 2020
I am NOT happy with this service. 1. I told the service I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to spend extra time going to COSTCO TIRE CENTER to adjust by myself. I am not sure if the technician used AIR or NITROGEN 2. The parking brake handle has been broken. I need this message to be sent to the service manager. I called service manager, Mike and general manager, Zacke? and received no call back. I wanted to call Mr Russell Westbrook but I don't have his number HENOCH PITTA More
by GENTLESANXP
January 29, 2020
Great Service Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions Fabian was great to work with. He gave me his cell number, and that allowed us to communicate easily and quickly via text. Answered all my questions. Got the car assessed earlier than promised. More
by bhelfing
Employees Worked With
Fabian
January 28, 2020
This dealer service and responsiveness is terrible. Try calling the service dept and get 20 rings where calling sales connects in one ring. Head to Glendale and save yourself a headache and scratches on yo calling the service dept and get 20 rings where calling sales connects in one ring. Head to Glendale and save yourself a headache and scratches on your truck from service Dept who simple doesn’t give a f... More
by nickghart7
Employees Worked With
Hector
