Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent service Alan my service representative was great!!! He was with me every step of the way with updates on the progress of my vehicles repairs. Thank you Alan my service representative was great!!! He was with me every step of the way with updates on the progress of my vehicles repairs. Thank you More

Issue not fixed but took 2 days to inform client I have told them the issue and requested to drive with the mechanic but said it’s fine. I only found that the issue was not fixed when they called me I have told them the issue and requested to drive with the mechanic but said it’s fine. I only found that the issue was not fixed when they called me 2 days after to pick up the car. Only then I found out the the mechanic was not able to reproduce the issue. The issue was fixed before but keeps happening. It was in the car’s history so they should have an idea. Why did it took 2 days and only when I was picking up the car that they will tell me the issue is not reproducible. Why would they inform me that car is ready for pick up when issue is not resolved. Although there was another issue with the sliding door of the car, the main issue was not fixed and I was not informed of the status until that day Benny informed me that car is ready for pick up. When I was picking up the car, Benny didn’t even explained why that happened. He just gives the paper and told me I need to reschedule. When I told him why he didn’t inform Me about the main issue, he just said “at least the sliding door was fixed” what kind of service guy would answer that? This had happened 2 times already with the same service guy. The other guy who was trying to help me was nice to scheduled me again the soonest possible time. More

Service Dept My service advisor Benny is fantastic! Benny always provides quality customer service any time I come in. I really do appreciate his efforts making it My service advisor Benny is fantastic! Benny always provides quality customer service any time I come in. I really do appreciate his efforts making it a 5 star experience. More

Russell Westbrook Chrysler Jeep and Dodge Difficult to get an appointment but once you are scheduled then it’s pretty smooth. Thank you to Hector, you were very helpful in getting me scheduled Difficult to get an appointment but once you are scheduled then it’s pretty smooth. Thank you to Hector, you were very helpful in getting me scheduled. I had trouble even setting up an appointment until Hector stepped in and found an appointment within reason. More

Open recalls Average service , did not have all my service parts, I need to reschedule. Alex was great good customer service he Uber me home. Thanks all Average service , did not have all my service parts, I need to reschedule. Alex was great good customer service he Uber me home. Thanks all More

Service I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready th I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready the same day and I was very happy with how Benny handled everything. More

Good experience over all Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all goo Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all good experience More

Excellent service I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. More

All around great Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, which is a nice and refreshing change from most dealer service centers I've been too who just seem to go through the motions. More