Van Nuys Chrysler Dodge Jeep Ram - Service Center

Services not performed. I came in for an oil change, multi-point inspection, and a tire pressure check (because my tires were low on air). When I picked up my car and got my I came in for an oil change, multi-point inspection, and a tire pressure check (because my tires were low on air). When I picked up my car and got my paperwork the multi-point inspection and the tire pressure check we’re both listed as having been completed. But when I got in the car my tires were still at their same, low PSI and the TPMS warning light was still on. Also, my daytime running light was still out, and the warning light was still on for it, leading me to believe the multi-point inspection hadn’t been completed, otherwise the light being out would have been noted. Both the multi-point inspection and tire pressure were not taken care of, but were marked as having been completed. This is unfortunately my third poor experience at this dealer, so I’ll be finding a new mechanic to do my car servicing from now on. More

Friendly Service from Oscar Oscar the service advisor was very friendly and helpful. He set me up with a rental car right away because he estimated the diagnosis of my car's prob Oscar the service advisor was very friendly and helpful. He set me up with a rental car right away because he estimated the diagnosis of my car's problem would take more than a day. I got my car back the next day, and the problem is mostly fixed. More

Thank you Vahe!! Vahe is one of the best service providers I've had to date at any dealership. Although it was a very busy day for service, he took the necessary time Vahe is one of the best service providers I've had to date at any dealership. Although it was a very busy day for service, he took the necessary time to explain everything to me to ensure I felt comfortable with the decision I was making for work to be done. He also communicated with me throughout the day, to keep me updated on the service and time that my vehicle was ready. Westbrook Jeep is lucky to have Vahe on the team! More

Russell Westbrook Van Nuys Used the quick oil change and inspection option and was in and out with no appointment. Alex was fun to work with. I shot some hoops while I waited. Used the quick oil change and inspection option and was in and out with no appointment. Alex was fun to work with. I shot some hoops while I waited. More

Great customer service Went in for repairs and was helped quick and very professionally. Would definitely bring my mopar back here again for service. Ask for Alan he’s the m Went in for repairs and was helped quick and very professionally. Would definitely bring my mopar back here again for service. Ask for Alan he’s the man to talk to 👍 More

Excellent service! Very professional and responsible! Easy to deal with. Had a good experience with service. Special thank you to Hector for good advice and professional Very professional and responsible! Easy to deal with. Had a good experience with service. Special thank you to Hector for good advice and professionalism. Five stars! More

Routine service Excellent customer service from Benny, very friendly and helpful and gave me a great deal they currently had going. Enrique did a great job on the ser Excellent customer service from Benny, very friendly and helpful and gave me a great deal they currently had going. Enrique did a great job on the service of my Jeep. More

Big Screwup Made Right I had walked out of the dealership, furious that the appointment I made via chat with Virgil wasn’t on the schedule and the first serviceman I spoke t I had walked out of the dealership, furious that the appointment I made via chat with Virgil wasn’t on the schedule and the first serviceman I spoke to wasn’t helpful. Fabian came after me and made things right by arranging an Uber to drive me home while my car was in the shop free of charge and gave me his number to make future appointments. Still my appointment should have been on the books. More

-I needed a diagnostic I originally came in for a recall, however my car was towed to the dealership because my car would not start. Eddy, is the young man, who helped us an I originally came in for a recall, however my car was towed to the dealership because my car would not start. Eddy, is the young man, who helped us and was very patient and understanding, so kind to all the costumers. More

Alex was honest, professional, and prompt. He responded to my voice mails and questions, and was friendly and willing to help expedite the service of the vehicle. He responded to my voice mails and questions, and was friendly and willing to help expedite the service of the vehicle. More