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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 01, 2019

Instant satisfaction Came in with a warranty request for my taillight, and Oscar had me in and out in 20 minutes after my request was approved. Very professional and court More

by Jeremy Marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar in service
Dec 01, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Jeremy, Thank you for such kind words in regards to Oscar. We appreciate your business. Best regards, Mike Gonzales Customer Relations Manager

December 01, 2019

No longer what it once was The service center has gone down in customer service and communication. My last 2 experiences have been terrible; poor communication and attitude. I u More

by ISRAEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Sanchez
December 01, 2019

Great customer service Went in for a battery issue on short notice. Vahe was great and he did what he could to make sure I left with my issues handled. More

by art_pog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vahe
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

December 01, 2019

Good service He is very helpful and i wish all workers be same as he . I recommend work with him and your car will be on good hands. More

by ARMANRENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

December 01, 2019

No One Knew My Car Was There My car has had issues since day one of me leasing it. I’ve called about the same issueS numerous times (screen too bright at night and can’t be turned More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
Dec 03, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate your business and find it very unfortunate you are having so many issues. I would like to speak with my team to see what happen with your last visit with us and see if there is anything we can do. Please reach out to me when you find the time. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

December 01, 2019

Really bad service My adjuster was not good at responding ding to text or calls. They had my car for 3 weeks and when I picked it up it had a scratch on the side cuts on More

by glaser.anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benny
Dec 03, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We would like to look into this, im going to speak with my team. In the meantime please reach out to me if you have any additional questions. Regards Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

November 30, 2019

Amazing He was great and kind and awesome !!!!! Glad to find a new reliable and great Jeep service home in California. Everyone in the building is super sweet More

by arilennoxtv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Barron
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 30, 2019

60k Maintenance Hector took care of my jeep patriot 60k mantenance. It was done promptly, competitive prices, everything that was taken care of was in the invoice cle More

by zapotec818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 02, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

November 26, 2019

The service was amazing I came in to the dealership to get a new key. I was met by Hector, and he helped me get to through the process quickly. After the service was complete More

by Coach B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 27, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We appreciate the time you took to write us this positive review and your business! THANK YOU! The Russell Westbrook CDJR Team!

November 26, 2019

Quick easy service. Went in early for the oil change. There were already a few cars in line, even with that I was in and out of there in about an hour. More

by VINCENTLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vahe
Nov 27, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review along with your business! THANK YOU! The Russell Westbrook CDJR Team!

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