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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,668 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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December 04, 2019
Russell Westbrook Chrysler Jeep and Dodge Difficult to get an appointment but once you are scheduled then it’s pretty smooth. Thank you to Hector, you were very helpful in getting me scheduled Difficult to get an appointment but once you are scheduled then it’s pretty smooth. Thank you to Hector, you were very helpful in getting me scheduled. I had trouble even setting up an appointment until Hector stepped in and found an appointment within reason. More
by KERBYPL
Verified CustomerEmployees Worked With
Hector Herrera
December 03, 2019
Open recalls Average service , did not have all my service parts, I need to reschedule. Alex was great good customer service he Uber me home. Thanks all Average service , did not have all my service parts, I need to reschedule. Alex was great good customer service he Uber me home. Thanks all More
by cmelara11
Employees Worked With
Alex
December 03, 2019
The Worst This dealership does not care about its customers. They don't answer their phones for hours, they tell you your vehicle is being worked on when it isn This dealership does not care about its customers. They don't answer their phones for hours, they tell you your vehicle is being worked on when it isn't and then you pick up your vehicle and NOTHING has been fixed. If you leave a message with a manager, they won't return your call. Nobody there cares about actual customer service. More
by hahakira
Employees Worked With
Hector
December 03, 2019
Service I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready th I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready the same day and I was very happy with how Benny handled everything. More
by MENAMARIBEL
Employees Worked With
December 03, 2019
Good experience over all Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all goo Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all good experience More
by TONYBARRIERE66
December 02, 2019
Excellent service I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. I got everything done quickly and for a reasonable price. I would rate 15/10 if I could. I would definitely come back for further service. More
by tristanb18
Employees Worked With
Benjamin Stevens
December 01, 2019
All around great Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, Didn't buy my Jeep from you guys, but am happy that I brought it to you for its first service. Staff was professional and genuinely glad to be there, which is a nice and refreshing change from most dealer service centers I've been too who just seem to go through the motions. More
by chameleon_007_
Employees Worked With
Vahe
December 01, 2019
Instant satisfaction Came in with a warranty request for my taillight, and Oscar had me in and out in 20 minutes after my request was approved. Very professional and court Came in with a warranty request for my taillight, and Oscar had me in and out in 20 minutes after my request was approved. Very professional and courteous. I was very pleased with my visit. More
by Jeremy Marshall
Employees Worked With
Oscar in service
December 01, 2019
No longer what it once was The service center has gone down in customer service and communication. My last 2 experiences have been terrible; poor communication and attitude. I u The service center has gone down in customer service and communication. My last 2 experiences have been terrible; poor communication and attitude. I used to love going here, now I prefer to go else where. More
by ISRAEL4
Employees Worked With
Oscar Sanchez
December 01, 2019
Great customer service Went in for a battery issue on short notice. Vahe was great and he did what he could to make sure I left with my issues handled. Went in for a battery issue on short notice. Vahe was great and he did what he could to make sure I left with my issues handled. More
by art_pog
Employees Worked With
Vahe
