Van Nuys Chrysler Dodge Jeep Ram - Service Center

Excellent customer service Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expec Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expected the repair to take several days, but Zack called me in the evening of the same day that I dropped my car off, to tell me it had been repaired and my Jeep was ready to be picked up. This was my first time at the Russell Westbrook dealership, and even though it is located about 18 miles away from me, I fully intend to return for any required service. More

I will never buy another car or take a car for service again You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work More

Oscar WAS GREAT! The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. More

Excellent Personalized Service Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respe Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respected. More

Great! Nice! Helpful! Courteous! Genuine! Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. More

Excellent customer service. Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all f Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all for your help. More

Great costumer service and professional car service Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working pre Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working prefectly More

No call back I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text m I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text me back. I stopped in w my fiancé to look at a car and when I stopped by his desk he was like oh your car is done. I asked him when someone was going to call and tel me that. More

Very frustrating and disappointed. Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Ca Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Called again and they acted they could not hear me. Then customer rep answered and told me if I wanted a status of my car to go in person. What do we have phones for? I asked for her name and refused to give it to me. I had to go in person to try to get my car. They said it would be ready on a day, but called me that same day and ruined my plans. There’s no consistency, no communication skills in this dealer. I arrived home and realized they damaged my hood latch release wires. I spent an additional day trying to resolve that issue. Alex was caring and polite, but when trying to get an update, same thing happened, waited or got passed around. I would not be going here again. Very disappointing and discouraging. I would rather take my car for repair somewhere else. My family owns jeeps and won’t be returning here as well. Suggestion: employees should wear name tags. They lie about their names. More