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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 26, 2023

The sold us a defective car & it took 2 weeks & lots of calls to get it resolved More

by Dencam@pacbell.net
Recommend Dealer
No
Employees Worked With
Sales, Ishty Selena
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sincerely sorry that we let you down. I understand this is not the seamless buying experience you were hoping for, and your frustrations are understandable. While I see your issues have been resolved, I do encourage you to reach out to me directly if there is anything else I can do for you. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

April 26, 2023

Amazing service. Will be a repeat customer. My service representative (hector?) was amazing. Truly great. More

by Chris Sterparn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, we're thrilled to hear that you had an amazing experience with Hector during your visit to Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for taking the time to share your feedback and for choosing our dealership for your service needs. We look forward to assisting you again in the future!

April 24, 2023

They told me to come back when my issue gets worse. Imagine a doctor saying that. I won't be returning. More

by lcrs79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to hear that you received less-than-satisfactory service. That is not the level of care we aim to provide to our customers. I would like to make this right and ensure that your issue is resolved. Please give us a call so we can address your concerns and help you get back on the road. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Apr 26, 2023 -

lcrs79 responded

Hi Mike, I can only assume your dealership does not honor Dodge factory warranties. Why else would you not provide service. My Challenger was at the dealership for 8 days and nothing was done. No courtesy vehicle was offered. And at one point I was asked if the mechinic could take my car to his house. Huh? I drove the so-called shop foreman around so he could hear and feel the issue with the transmission. He did in fact hear and feel the issue! Then I was told the next day by the service department that the issue could not be replicated. And my car was ready for pickup. Thats a lie. My next email will be to Dodge Corporate to see why my car under warranty was not properly taken care of at the dealership. I was literally told to "come back when it gets worse" In that statement alone you acknowledge there is an issue. But it needs to be worse for you to fix it? That make no sense. Sorry Mike but I'll be going to another dealership.

April 22, 2023

Service advisor is very knowledgeable and a nice guy. Service department is way too busy. Not even a bottle of water while I waited. More

by drutt
Recommend Dealer
Yes
Employees Worked With
Roger
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Apr 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your review! It's great to hear that our service advisor was knowledgeable and friendly. We apologize for the delay and the inconvenience of not having water while you waited. We'll do our best to make sure your next visit is even better. Thank you for your support!

April 19, 2023

I had a very positive experience good customer service The team was very helpful, efficient and prompt. They made my experience easy. More

by asmar.desi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience at Russell Westbrook Chrysler Dodge Jeep RAM! We're glad to hear that our team provided you with attentive service and made your visit go smoothly. We appreciate your business and hope to see you back again down the road!

April 19, 2023

Benny was amazing he assisted me with all my service needs and even managed to get my cars recall taken care of all at once so I wouldn’t have to come in at another time . More

by debra2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to hear that Benny went above and beyond to assist you with your service needs, Debra! Thank you for taking the time to share your positive experience at Russell Westbrook Chrysler Dodge Jeep RAM.

April 18, 2023

As usual Paymen took care of my van. Quick in and out thank you for all the help More

by Ronen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ronen, thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your shoutout to our amazing team and look forward to seeing you next time!

April 18, 2023

Rene is the best sells man he really helped me out to get my first car More

by ROLANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Robles, Alex Klaumenzer
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Rene was helpful during your purchase. Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team! Congratulations on the first car!

April 16, 2023

No parts There was no part to fix my car My car shakes still More

by torosd42@gmail.com
Recommend Dealer
No
Employees Worked With
It's not the person that helped me I dissatisfied from it's the fact you guys didn't have the part to fix the car so I have to wait a month for the part and my car is still shaking every time I go on the freeway
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I sincerely apologize that you didn't receive the 5-star service we expect for all of our guests. I understand that you're frustrated, but I would be grateful for the opportunity to speak with you about this and learn more about what happened. Please consider contacting me directly so that I can see how we help assist you moving forward. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 15, 2023

I like having a dedicated service tech who knows my vehicle history And my personality More

by patrician_patyyy@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Apr 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

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