Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

Sort by
March 29, 2023

I went in for a periodic oil change. Hector Herrera, my service manager; as always received me and took care of me. Hector’s attention to detail and his team had me out of there in less More

by buenosdiazgym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to hear you are happy and satisfied! Thank you for stopping by to leave Hector and his team a stellar shoutout--it's a pleasure to offer outstanding (and swift) service here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate you and your business!

March 28, 2023

I bought a brand new car, and already have several issues, not mention the recalls. Took my car in, and the service specialist told me the parts would be in 3/23. Today he says that there are no eta. More

by csvelloso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you are having issues with your vehicle and for any lack of communication on our end. I would like to ensure we can get you an update, but I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 27, 2023

This dealership have great customer services and support, excellent turnaround . Hector was very helpful in recommending services More

by Long Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Hector. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 26, 2023

Professional, friendly service with modern, comfortable waiting areas, as well as the option to have UBER transport provided. More

by DoNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for stopping by to review Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled to hear you enjoyed your service experience. See you next time!

March 26, 2023

Jeep stopped working one day for no reason, completely unhelpful customer service, overpriced and shady service More

by Lejaco3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are committed to providing our customers with top-notch sales and service and it is upsetting to hear that this didn't come through during your experience. I am disappointed to hear that you have had such a difficult time with our team and that we've fallen short of our high customer service standards. This does not sound like the helpful and communicative staff I know, and I would appreciate the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

March 25, 2023

They have had my vehicle 3 weeks! For 2 small repairs. It is still not ready. Poor customer service. More

by Bridgeman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Customer service is our top priority so it's very upsetting to see we've let you down. This does not sound like the timely service I expect from our team, and I apologize for any delay in repairing your vehicle. I would like to look into this issue, but I will not be able to locate your contact information without a full name. Please reach out to me directly at your convenience so we can sort things out here. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Mar 29, 2023 -

Bridgeman responded

My name is Ian Bridge , I purchased the Ram 2500 Laramie truck about a month ago but there was a couple of issues with it. There was a leak in the back cabin and the rear seat would not fold up. Not sure why it has taken so long but you guys still have my truck after 3 weeks. I have been in communication with Hector on your service team and he last told me the parts came in last Friday. I have not heard anything since. Could you please let me know when I can pick up my truck. Thanks,

Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ian, I am very sorry for the delay with your service and the lack of proper communication from our team. We expect better for our guests and I would like to ensure that this is sorted out as soon as possible. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 24, 2023

Hector jr handled the service for my car. I left very happy. Hector -you are the best! More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Hererra jr. service Dept
Report | Print
Mar 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad that Hector provided you with excellent service, Jack! We'll be sure to pass on your thanks to him. We appreciate your business and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 23, 2023

Peyman was professional and responded in a timely manner. He was helpful and answered all our questions More

by nirvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyman
Report | Print
Mar 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your positive review of Peyman and are thrilled to hear your recent experience at Russell Westbrook Chrysler Dodge Jeep RAM was worthy of five stars! Come see us again soon. Safe travels!

March 22, 2023

Great customer service , friendly at the desk. My truck was done around the estimate time I will gladly come back anytime. More

by alejandrog_alcaraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted we could deliver an efficient, personable, excellent experience for your truck's service! We appreciate your business and look forward to seeing you again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 22, 2023

Excellent customer service. Quick response time. I would definitely come back & get all my services needed here. More

by cristianjuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Lopez Jr
Report | Print
Mar 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out, Cristian! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything at all down the line!

1
...
41
42
43
...
267