Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

Sort by
March 19, 2023

Multiple delays and lack of active communication about that was frustrating. Phone would ring and ring when calling. Seemed short staffed in every department. More

by mattalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback. Communication is important to our success and I am disappointed to see that we fell short here. I would like to see what I can do to improve your experiences going forward and I hope you'll consider giving me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 19, 2023

I am very grateful to have all the work in dealerships thanks so much everyone . More

by p.dorraji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

March 19, 2023

Very unorganized, lost my paperwork multiple times and couldn’t find my car. Took them nearly 30 mins to find it and another 20 to get it out because they lost the keys to the car that was parked in front More

by moe flaih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Moe, I sincerely apologize if your recent experience working with our team was not as seamless as we typically strive for. I'd appreciate the opportunity to learn more about the details of your experience and see if there's anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 19, 2023

It was great service I’m very happy with the service and would likely go there again. Thank you! More

by josephabajian33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Joseph! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 19, 2023

Great customer service. That tell you with details what you Service you need next time More

by Edgar
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Edgar, thank you for the review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Great service from this team. I will be back very soon! Thank you so much More

by NIADHYACINTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Great service from all involved easy quick and done right the first time thank you for that More

by PRWFLEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Amazing service, super quick and painless. Thank you Armen for being so helpful. See you on the next one More

by zarehploozian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Armen. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 18, 2023

Everyone were nice and helpful, we got a good deal and we are happy with our purchase More

by aleeameri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about the Russell Westbrook Chrysler Dodge Jeep RAM team and hope to see you again down the road. Safe travels!

March 18, 2023

Customer service sucks the servir e department are very disrespectful and they have bad attitude and they don’t like to do their job the sales department sucks they just want to sale you what they want not More

by jorgeborrero1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Report | Print
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to see that you were not satisfied with your experience. I appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

Mar 21, 2023 -

jorgeborrero1031 responded

Yes that’s fine

1
...
43
44
45
...
267