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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,663 Reviews

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 03, 2023

The guys that work at this dealership are very professional, nice, and helpful. They are doing their best to make sure our needs are met. More

by Sev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the 5-star feedback! We are glad to have you as a loyal client of Russell Westbrook Chrysler Dodge Jeep RAM.

March 03, 2023

Serivce was great. Friendly and fast service thanks to Armen Babudzhyan for professional and friendly service. More

by tuyned
Recommend Dealer
Yes
Employees Worked With
Armen Babudzhyan
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad Armen delivered prompt and welcoming service at Russell Westbrook Chrysler Dodge Jeep RAM! Drive safe and take care!

March 03, 2023

I am from out of town, here for work. I have no family or friends here so this warranty work came as a huge disappointment and at a horrible time. I took it to this dealer with hopes of More

by tarbalynn
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roget
Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This does not sound like the timely, attentive service and straightforward communication I expect from our team, and I sincerely apologize for any delay and inconvenience we may have caused here. I understand how frustrating this must have been, but I assure you, we will address your feedback as a team so we can make improvements in the future. If there's anything else you'd like to share, please feel free to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 03, 2023

Wonderful service, especially by Jad at the service department. I was helped with courtesy and respect. More

by Hovhannesmarkosyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Jad and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 02, 2023

The service team was very friendly and professional, they took good care of me the few times I been there More

by rambootnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in our team! We appreciate your feedback here at Russell Westbrook Chrysler Dodge Jeep RAM. Have a great rest of your day and safe travels until we see you next!

March 02, 2023

Friendly and took care of business. Kept me informed. They are very busy…too busy. More

by drutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Espindola
Mar 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review of Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your feedback and patience.

March 02, 2023

Worst Dealership, unprofessional Service advisor and horrible communication. Please call me for further details 747-250-6000 More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Carlos. We strive to provide our guests with 5-star experiences and your review is disappointing to see. I would like to step in to help you in any way that I can and I hope you'll give me a call to discuss the matter further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 02, 2023

Benny was very helpful getting the truck into the shop and getting me a ride home and back to shop once the warranty work was done. More

by Rconklin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the entire Russell Westbrook Chrysler Dodge Jeep RAM team are thrilled to see your glowing review! Thank you so much for your support and we will see you next time!

March 02, 2023

Armen, our service advisor had great communication and a sense of urgency. Was attentive to our needs. Much appreciated. Thank you. More

by lvzecena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen service advisor
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. We will be sure to pass along your kind words to Armen.

March 02, 2023

This place rocks! Excellent service, great attitude, very responsive. Overall, a very nice and helpful crew. More

by sobelrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything at all down the line!

Mar 03, 2023 -

sobelrob responded

Perfect

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