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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,676 Reviews
Call Service Center (855) 298-3373

2,676 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 07, 2023

They did not fix everything I brought the car in for and I have contacted them and heard nothing More

by ideafactory1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that we've let you down and that you have ongoing issues with your vehicle that are yet to be resolved. I will look into this with my team to see what might have gone wrong, and in the meantime would like to make this right. I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 04, 2023

Expensive along with friendly, courteous and professional service. A courteous and professional service manager willing and able to offer fair trade service compensation for work oversight and customer dis More

by rward4wb
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Feb 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. While I am happy to hear our team was friendly, I do apologize if the price of our services felt out of reach. We will continue to improve moving forward and hopefully earn your five stars soon. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 03, 2023

The service was done professionally and on time,Armin was very helpful and professional. I will use your service again in the future. More

by stemaster
Recommend Dealer
Yes
Employees Worked With
Armin
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

There is nothing we love more than a five-star review for Russell Westbrook Chrysler Dodge Jeep RAM! Thanks for supporting Armin and our team. We are happy to hear you will continue to use our services!

February 03, 2023

The staff was very knowledgeable and helpful. They kept me informed of what was happening with my vehicle as it was being serviced. More

by richardhickey323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM, Richard.

February 02, 2023

Jr is the best! Always takes care of my cars on time! No complaints at all More

by Manolofigueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great feedback. The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your support.

February 02, 2023

Very convinient and close to home. Service advisor, Hector Herrera was very helpful and courteous. More

by valde03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re glad to get your 5-star review. Hector will appreciate the shoutout! Thanks for working with us here at Russell Westbrook Chrysler Dodge Jeep RAM.

February 02, 2023

Great customer service they made it fast and easy and returned my car quick as possible differently 10 out of 10. More

by ARMR22196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer.

February 02, 2023

A bit of a long wait time, even with an appointment, but great service and they washed my car!! More

by Wharris617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

The team at Russell Westbrook Chrysler Dodge Jeep RAM loves seeing great reviews! Thank you!

February 02, 2023

Hector Jr was very helpful and my Jeep was fixed right away. They even helped me out with the warranty. More

by carlynne.castaneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Jr
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy that Hector and the Russell Westbrook Chrysler Dodge Jeep RAM team delivered an excellent experience. Safe travels until next time!

February 02, 2023

Efficient service, nice customer service that follow up and updated with the process. Satisfied with. More

by meir.doron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

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