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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews
Call Service Center (855) 298-3373

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 19, 2023

Service was overall good. However I noticed via the service invoice the wrong engine was ordered for our vehicle. This probably extended the time of service for our vehicle wh More

by jdelace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the mix-up with regard to your engine. We strive to deliver a professional and straightforward service experience and never intend to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 18, 2023

Constantly lying and selling lemons. Multiple visits withour repair. Never responds. Wont fix recall. Wont fulfill on warranty obligations. More

by LOOALTYENTERPRISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to provide thorough service and don't run our business to mislead our customers, so it's upsetting to read your review. I'm also concerned to see you've experienced some communication issues and I'd like to step in and sort things out from here. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me directly and I'll make sure to get back to you soon. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 18, 2023

Super fast, through service. Very nice team that is very responsive to your needs. Choose Russ Jeep! More

by Kyle T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer. We look forward to continuing business with you!

January 18, 2023

Excellent customer service as always. Very satisfied. Special Thanks to Vahe who was my service advisor. More

by Armen33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Happy customers make us happy, Armen, and we're thrilled Vahe and the rest of the team have demonstrated our commitment to customer service! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM with your kind words. Safe travels!

January 17, 2023

Great people very professional and honest Help me a lot with everything I needed totally recommended More

by Yishayom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for your glowing review! The Russell Westbrook Chrysler Dodge Jeep RAM team is always here to help!

January 17, 2023

Jr. Is the best. Very professional and follows up with info . Tech did a great job on the repairs. More

by gsoultanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jr was my service writer. *****, Juan Del Rio, Alex Klaumenzer
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Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review of Russell Westbrook Chrysler Dodge Jeep RAM! The team is glad to have your trust in our business.

January 17, 2023

The service writer is the only reason I keep coming back . Very well versed . Appreciate his help More

by Shidnermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always here to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 17, 2023

Responsive attentive helpful fast pleasant great work, polite thorough 15 words 15 words 15 words 15 words 15 words More

by SH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 16, 2023

Very professional and always get the work done on time and when they say there are! Rodger was very professional and polite. More

by ktapia9924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio aka Rodger
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Rodger and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

January 16, 2023

Armen was very nice and professional. He had a lot of patients doing the reward program and respect the time working with me More

by ticadevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great feedback! It is awesome to hear that you felt taken care of by Armen. He will appreciate the shoutout!

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