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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 09, 2024

Roger, the Service Advisor who always looks after me and my vehicle, is very helpful and professional. More

by patricklander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Patrick, we're delighted to hear that Roger has been taking great care of you and your vehicle at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your positive experience!

December 09, 2024

Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times al More

by Prestige_710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Makerian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Saab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Mansour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Schwartz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's concerning to hear about your experience, and I apologize for any frustration caused by the delay in payment and issues with your trade-in. We strive for transparency and integrity, so this feedback is taken seriously. I'm glad Erick was able to assist you; however, I'd like to address these concerns further if you're willing. Please feel free to reach out at your convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

December 06, 2024

Mike is remarkable. And I so appreciate his support. The van doesn't always move smoothly through your service process. However. There was supposed to be a tire rotation More

by 1davidgriffin
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

David, thank you for your feedback. We're glad to hear Mike provided remarkable support at Van Nuys Chrysler Dodge Jeep Ram. We apologize for the oversight with the tire rotation and will address this with our team to ensure a smoother service process in the future. Please feel free to reach out if there's anything else we can do!

December 02, 2024

I went in For service, Benny was my sales representative. The mechanic was very disrespectful. I will never return for service. I spent many years going there not no more. They said it did inspection. They n More

by eperez110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disheartening to hear about your experience with our team. We strive for respectful and thorough interactions, and your feedback is important as we continually improve our service. Please reach out if you're open to discussing this at greater length—I'd like to see what I can do to help. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

December 01, 2024

Zero communication throughout the time my car was in service. I had to call twice. No option for rental car or uber pay for holding my car 3 days when I was told it would be one day More

by dan@drinkhalfpast.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bennie
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to hear about the lack of communication and inconvenience you experienced during your car service. We strive for transparency and timely updates, so it's disappointing that we fell short in this instance. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

November 28, 2024

I was sold a lemon and when I would take it back I would be left without a loaner car. Regret my purchase. Stuck with a car that was never good from the start. More

by nelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the names
Dec 05, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Nelly, I'm truly sorry to hear about your experience with the car and lack of a loaner. We aim for customer satisfaction and it seems we fell short in this instance. Please reach out so we can discuss how to make things right for you. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

November 26, 2024

Love this dealership. Many good experiences with sales, parts, and Mr. Benny in the service department is my go to for all my Ram trucks. More

by morris4
Recommend Dealer
Yes
Employees Worked With
Sagar Khatri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's fantastic to hear that Benny and the team at Van Nuys Chrysler Dodge Jeep Ram have consistently provided you with great experiences! We appreciate your support and look forward to serving all your Ram truck needs in the future.

November 25, 2024

Payman is a good and freindly service advisor who has got a hurtin for a squirtin More

by CANNELLKYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review of Van Nuys Chrysler Dodge Jeep Ram! We will pass along your kudos to our team!

November 23, 2024

Excellent service and experience with my advisor Ben. Very smooth. He was always attentive to my calls and concerns. More

by afshinrouhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Ben provided you with excellent service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your experience!

November 18, 2024

Junior is the best great service by Jorge entire team, they took care of our truck within a timelry manner More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior
Nov 19, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ray, we're pleased to hear that Junior and Jorge provided you with great service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the shoutout—safe travels!

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