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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,676 Reviews
Call Service Center (855) 298-3373

2,676 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 08, 2023

Great dealership! Benny my service advisor is the best! He always explains everything in detail, great service and trustworthy. More

by nancyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Jan 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for giving Benny a shoutout! We're happy to hear you can always count on the Russell Westbrook Chrysler Dodge Jeep RAM team. See you next time!

January 05, 2023

My service writer Benny Marikta always takes great care of me when I need my Dodge Journey serviced. Keep up the great customer service! More

by MARKBERNAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Jan 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review! We will be sure to give Benny a shout-out for his great help. We thank you for your business and wish you safe travels in your new ride! -- Russell Westbrook Chrysler Dodge Jeep RAM Team

January 05, 2023

The leadtime to get my truck back, took forever and parts were back ordered. That’s the downfall. More

by hyelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry if it took longer than anticipated to get your vehicle back and for the delay with any new parts arriving. Your five stars are appreciated, and if there is anything else I can do for you, please don't hesitate to reach out to me. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 05, 2023

Benny and the whole service team is attentive and efficient. Scheduling, pick-up and the service itself was all seamless. More

by mnms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny - 5 stars
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Jan 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Benny. We hope to see you again!

January 05, 2023

Always bring my car here for service very helpful and honest on what I should do to take care of my car More

by luisagonzalez2529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Russell Westbrook Chrysler Dodge Jeep RAM! It really means a lot to hear that you’re happy. Take care!

January 04, 2023

I make sure to always come to van nuys Russell Westbrook CDJR for my car needs! Whether it’s comes to servicing or the multiple cars my family has gotten and sold to them now! Highly recommend! More

by Amanieter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie/vahe and Jad in the service department!, Raed Malaeb, Alex Klaumenzer, Rayan Saab
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Jan 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 04, 2023

Poor customer service not care for the safety of the vehicle and they take long time to fix it. More

by Veronicardgz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is not the feedback we hope to see, and I am very sorry for any lack of customer service. I can assure you the safety of our guests is our priority, and it's concerning to read we left a different impression. I would like to speak with you directly to understand our mistakes better and how we can improve for you. Please reach out when you are free. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Jan 05, 2023 -

Veronicardgz responded

My vehicle was hit wiled it was in your possession and till these day no one as response for this damage. I made the repot same day I picked up from the shop and NOTHING.

January 04, 2023

The A/C manager was polite , pleasant, professional, excellent follow up I hope that he keep on doing the good work VIKEN Momdjian More

by Viken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM, Viken! We appreciate your five stars and business.

January 03, 2023

Dealership did not provide transportation while vehicle was in for a manufacturer repair. Communication was not performed professionally either. More

by sickr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that you didn't receive the accommodating and communicative service we pride ourselves on. We appreciate your feedback and will use your comments to improve for our future guests. In the meantime, if there is anything else we can do for you, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 02, 2023

Great service everyone was helpful,they had a truck that I wanted.and I was happy More

by Faguilar09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

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