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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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September 17, 2022

Armen was very helpful in explaining what needed to be done to fix the vehicle. More

by bstut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you. We are so happy to hear you had a 5-Star experience working with Armen. We absolutely appreciate your business and look forward to your future visits!

September 14, 2022

Everything was fine. Very thorough and had no issues. They are somewhat expensive though. But everything was explained perfectly so that I could understand More

by j_giampaoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for providing your feedback. I will share this with my team as we are constantly striving to improve, and maintain competitiveness in the marketplace.

September 07, 2022

Service guy took a long time to finally approve warranty after many calls to the warranty center. After job was done sent pictures of a leak that they could have done while in there. Starter made noise, che More

by Dimitry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger
Sep 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Dimitry, I believe this issue has been resolved. However, if not please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255. Thank you, Russell Westbrook CDJR.

September 03, 2022

Good service and good people at this dealership. Jason great guy did everything to keep me happy. They helped me with everything I needed the only down size is that I waited a lot more then usual More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer, Rayan Saab, Jason Matar
Sep 08, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. We are dedicated to always improving, so please reach out to us if there is anything else we can assist you with.

August 31, 2022

Great customer service. My truck was ready in 2 hrs and the order lift at no charge to you. Very helpful More

by vic03sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
Sep 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

August 30, 2022

We made an appointment and the staff were friendly. The car was ready when promised. More

by jsdm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Sep 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 26, 2022

Great place honestly. Went here from another dodge dealership for my delaminated screen and unlike the first one, i had absolutely no issue here. Hector the service manage More

by Kal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector service manager
Sep 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 24, 2022

Ignacio was great, service here is always consistent. Very friendly team working at the service desk. More

by am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 23, 2022

All of the people in the office were super nice. I got an oil change and tire rotation and they didn’t rotate my tires… i marked them with chalk and checked the pressure before i dropped it off and More

by Phendrix1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior
Aug 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for your feedback. While we're disappointed to hear you did not have a 5-star experience, we would like to speak to you to see how we can make things right. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 17, 2022

Able to get right in, my service was written right up, notified that everything was looking good. Nothing to report, it was done within an hour and a half. Thank you, great service! More

by lialexi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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