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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,689 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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October 13, 2022
It been a long 4-5 year journey with my wife's car and a repeat issue with struts and shocks (4 times for this and still installed incorrectly and making noise) as well as other issues not properly fixed. Y repeat issue with struts and shocks (4 times for this and still installed incorrectly and making noise) as well as other issues not properly fixed. You rely on dealerships to make your car whole again, more than a mechanic would that doesn't "deal" in your specific car(s). This, unfortunately, has not been the case. Waiting 2 weeks with your car in a lot (tracked by GPS), because a radio won't get reception (after being replaced with a new radio for a bad Bluetooth only), is unacceptable. Tell the customer to being it home until you have time to investigate it... when you have a 1 and 3 year old, every car counts. Warranty service os always a $100 deductible and only covers 5 days of an economy, bare minimum rental. Someone in charge of the service department needs to get better at organization, prioritizing repairs on the lot, or simply fired. DODGE/CHRYSLER/JEEP/RAM needs to give this location a demerit and watch their progress. Unacceptable. Front office is nice, Benny is great, no idea who the service team is that they just shrug their shoulders about every time they fall short for us. Always suppose to be a carwash... maybe had 1 out of the dozen times it's been there... and that's because I complained I never got it. More
by Ron T
Verified Customer
October 07, 2022
Very good atención good service I recommend this dealership for future buyers thank you do dealership for future buyers thank you do More
by josegardener12
Employees Worked With
October 06, 2022
The worst dealership, they do not answer the phone, and when they do they are extremely unhelpful like the Service manager Hector. Extremely unhelpful and not knowledgeable at all. Even the reception was when they do they are extremely unhelpful like the Service manager Hector. Extremely unhelpful and not knowledgeable at all. Even the reception was unpleasant and uncaring. More
by Livelife75
October 05, 2022
Had a flat tire and fixed it fast for us. Fast and convenient. Could have been cheaper! Fast and convenient. Could have been cheaper! More
by kandkfillman
Employees Worked With
October 03, 2022
It took more than a week for a technician to even look at my truck. One day repair dragged for 3 weeks. I will not recommend it for service and really doubt I'll come back. my truck. One day repair dragged for 3 weeks. I will not recommend it for service and really doubt I'll come back. More
by Lahav Group
Employees Worked With
October 01, 2022
The sucked at finding the problem. Told me it was one thing when it wasn’t they kept my car for a week to tell me the wrong thing. I bought the parts and replaced what they said was wr Told me it was one thing when it wasn’t they kept my car for a week to tell me the wrong thing. I bought the parts and replaced what they said was wrong which it wasn’t. More
by juanjimenez3724
Employees Worked With
