Van Nuys Chrysler Dodge Jeep Ram - Service Center

One of my rims sustained damage “Dent” while my vehicle was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are deal was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are dealer prices”. Brake pad replacement for front brakes only was $500. I’m not sure they used OEM parts or Autozone/Napa pads or if the rotors were resurfaced my brakes still squeak. Transmission service was also done, however the transmission still kicks when switching from park to drive. It’s a 2005 Dodge Ram 1500 with only 61,000 miles. Unfortunately due to my lack of knowledge I’m at the mercy of the dealership and forced to trust them. I paid over $2,000 for the entire service work, but somehow feel a lot of the work was not completed and was taken advantage of. More

Service Dept was great got me in and out quickly. Mike in service was on time and really helpful. Mike in service was on time and really helpful. More

I’m pleased with the service provided by Russel WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communicati WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communication as head of this department. Hector, managed the progression until my hybrid was back in my hands! 🤩🗝‼️ Both gentleman acted integral by maintaining consistent and effective communication during this process. May this review serve as a blessing and encourage all who see to continue in kindness and good character.As leaders in this vernacular it is especially helpful with individuals who lead busy lives. Finding out your NEW Jeep has a malfunction is disheartening already. Therefore, MIKE taking the time to answer EVERY question I had while never judging my apparent frustration?? Well, that’s is a testament to why he’s a LEADER. Keep up the good work everyone. That starts by a risky CARING about people! 🏆🙏🏽🗝 Sincerely, Markeeda A Satisfied Customer ✨ More

Best customer service! ! Excellent service on my car!! I will be back to this location. ! Excellent service on my car!! I will be back to this location. More

Much better experience than 2 years ago. Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointme Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointment and they kept the car for a week. If I didn't have another care, it would have been hard. Overall a good experience. More

Excellent service! !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. More

Roger was very easy to work with. I’m very happy with the service I was provided. I’m very happy with the service I was provided. More

Customer service is the absolute last thing this dealership has in mind. Starting with the sales department, where I have walked away from buying two cars to the service department that is severely dealership has in mind. Starting with the sales department, where I have walked away from buying two cars to the service department that is severely understaffed to the overall poor attitude of the employees, there are just too many other car dealership choices to suffer through Russell Westbrook. Save yourself a ton of stress and go elsewhere. More

Payman is reliable, communicative, Knowledgeable and friendly and always gives me feedback in a timely manner. friendly and always gives me feedback in a timely manner. More

Sales man was good his name was Saab but I got my check from dealer to late one from business office and another from finance dpt from dealer to late one from business office and another from finance dpt More