Vande Hey Brantmeier Chevrolet Buick Inc.

Bait and Switch Pricing Our family is a proud GM Family. My parents and uncle own Buicks and my brother and I both own GMC vehicles. In all of the vehicle purchases we have Our family is a proud GM Family. My parents and uncle own Buicks and my brother and I both own GMC vehicles. In all of the vehicle purchases we have NEVER been so upset and frustrated. My wife and began our search for a replacement for her leased Lexus which is due in May. There is a particular Buick Enclave package we were looking for and found 8 within a 300 mile radius and began getting quotes on leases. After almost taking a 4 hr trip from Madison, WI to Minneapolis we found the vehicle at Vande Hey Brantmeier GM and began working with Jerry Nell. All request have stated we were "looking for a 39 month with 10,000 miles per year lease and trading in our lexus with $5k equity." There was also a $3k rebate because we had a leased Lexus. After giving Jerry our Vin number and multiple emails and a conversation explaining the purchase option we were quoted $370-$390 on a 39 month lease using our $5,000 equity as down payment. This was the best deal we heard and quickly cleaned out our car and packed up our 2 young children for the almost 2 hour drive to the dealership. Upon arriving we met Jerry who showed us to the Enclave and let my wife and I both test drive it while he test drove the lexus. After several exchanges of information I went into the office and met Justin Stambuk. The number he now gave me was about $390. He then told me that he was figuring the deal with our trade in (only giving us $1,500 in equity) and $5,000 CASH. I clarified all discussions and emails (which he had) between myself and Jerry only mentioned the estimated $5,000 equity (as I know that is not valid until trade in is seen) and nothing about cash. He asked Jerry if we had discussed cash down and not a response from Jerry at which point he left (never really saw him again). Justin and I went back and forth on where he was getting any indication from the emails that cash was part of the deal. After discussing options with different rebates and credit union discounts he was still requiring us to put down $5k to get under $400. I offered a final deal of $1,000 down and $425 per month with our trade in but of course Justin did not agree. Extremely frustrated we quickly packed up our kids and left feeling extremely cheated and lied to. I do not recall a apology at all or seeing Jerry again after the disagreement began. I then received this email which I HOPE is a automated reply; "Brent, I just wanted to thank you for coming in today and allowing me the pleasure of helping you with your vehicle-buying decisions. If I can do anything else for you, please let me know. Here is some additional information on the vehicle you looked at today. Jerry Nett " I surely hope that if we do decide to continue considering Buick we will have a much better experience at another dealership. More