Vandergriff Chevrolet

Vandergriff Chevrolet responded

We are delighted to hear about your wonderful experience with our team. Your kind words about our staff being helpful and knowledgeable mean so much to us at Vandergriff Chevrolet. We take great pride in ensuring every family finds the right vehicle while receiving exceptional service throughout the process. Thank you for trusting us with such an important purchase, and we hope you and your family enjoy your new car for many years to come.

Vandergriff Chevrolet responded

Thank you for your review and for sharing your wonderful experience with us. We are thrilled to hear that your automobile purchase exceeded your expectations in every way. Your kind words about the exceptional service you received mean so much to our team. We take great pride in providing outstanding customer care throughout the entire car buying process, and it sounds like we achieved that goal with you. We truly appreciate you taking the time to recognize the hard work and dedication that went into making your experience so positive. Thank you for choosing us for your automotive needs.

Vandergriff Chevrolet responded

We are overjoyed to hear about your wonderful experience! It sounds like you had an excellent car buying journey, and we're thrilled that you found the process to be such a pleasure. Having someone who could provide all the information you needed and offer genuine assistance clearly made a significant difference in your experience. Your kind words mean so much to our team at Vandergriff Chevrolet, and we truly appreciate you taking the time to share your positive feedback. We're delighted that we could help you find the right vehicle and make your purchase smooth and enjoyable.

Vandergriff Chevrolet responded

We are absolutely thrilled to hear about your wonderful experience with Wendy! It sounds like she truly understood what you were looking for and worked hard to find a deal that was the perfect fit for your situation. We really value when our staff takes the time to listen carefully to each customer's individual needs and preferences. Your satisfaction means everything to us at Vandergriff Chevrolet, and we appreciate you sharing your positive experience with others. We're grateful for customers like you who recognize the dedication our team puts into making each visit special.

Vandergriff Chevrolet responded

We deeply appreciate your positive feedback about your truck buying experience with us. It's wonderful to hear that our team provided you with such an enjoyable and pressure-free experience. We're pleased that you were able to take the time you needed to find the perfect vehicle without any pushy sales tactics. Your satisfaction with the straightforward approach means everything to us. We truly appreciate customers like you and look forward to serving you again in the future.

Vandergriff Chevrolet responded

We are sorry to hear that you feel this way about your recent vehicle purchase. We understand your frustration and your concerns are important to us. We take transparency in our pricing seriously and want all our customers to feel confident in their purchase decisions. Your feedback helps us identify areas where we can improve our service and communication. We want every customer to have a positive experience and feel valued throughout their time with us. Please reach out to Chris Snyder at Csnyder02@vtaig.com so we can discuss your experience further and work toward a resolution.

Vandergriff Chevrolet responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that your sales representative made the purchasing process smooth and stayed with you every step of the way. It's wonderful that you were able to drive away with a fully loaded Chevy Trax, and we're especially pleased that you got the vehicle in the color you wanted despite not expecting to. We understand your concern about the documentation error with the email address. We appreciate you bringing this to our attention as it helps us improve our processes. It's clear that despite this issue, your sales representative worked hard to ensure you had a positive experience overall. Your kind words about the professionalism and expertise you experienced mean a great deal to us. We're proud to have team members who demonstrate such dedication to helping customers and providing excellent service. Thank you for recognizing the hard work and commitment shown throughout your visit. We truly appreciate your business and are glad everything worked out well for you with your new vehicle.

Vandergriff Chevrolet responded

Thank you for sharing your wonderful experience with us, Lucia! We are thrilled to hear that you and your husband had such a positive visit. Your kind words about Horacio Jimenez truly mean a lot to us. It's wonderful to know that his genuine care and sincerity made such a strong impression on you both. We completely agree that finding someone who truly cares can be rare, and we're proud to have Horacio on our team. We're also delighted that our Manager was able to work with you to make the deal happen, even when it presented challenges. Going the extra mile for our customers is what we strive for every day. Your recommendation of our team means the world to us. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

Vandergriff Chevrolet responded

We understand your frustration with your recent service experience. Your concerns about pricing, work quality, wait times, and staff interactions are important to us. We strive to provide fair pricing and quality service in a timely manner while ensuring our team delivers the professional customer care you deserve. We are sorry to hear that you feel this way about your visit. Your feedback helps us identify areas where we can improve. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com so we can address your concerns directly.

Vandergriff Chevrolet responded

We are delighted to hear about your positive experience with our friendly staff! It's wonderful that our team was prepared for your visit and provided excellent service during your vehicle purchase. We appreciate you taking the time to share your recommendation and are thrilled that you love your new vehicle. Thank you for choosing Vandergriff Chevrolet and for your kind words about doing business with us.