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Vandergriff Chevrolet
Arlington, TX
789 Reviews
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August 20, 2025
I am writing to formally bring to your attention a deeply troubling experience my spouse and I had at your dealership on August 18, 2025. The level of disrespect and disregard we received from both our sales troubling experience my spouse and I had at your dealership on August 18, 2025. The level of disrespect and disregard we received from both our salesperson, and his sales manager was entirely unacceptable and has resulted in us questioning whether we were treated differently because of the color of our skin. We arrived with two fully verifiable credit union checks, including one in the amount of $75,000, yet both were dismissed simply because we chose not to finance through GM(for double the interest). Prior to arriving, we were assured over the phone that the check from our credit union would be accepted and that the transaction could be completed without issue. Once at the dealership, however, we were told the check would be refused and the reasoning continued to change each time we asked for clarification. Not only did my spouse have to leave without the vehicle he has worked so hard and saved for, but we also sacrificed our time leaving work early and paying for transportation based entirely on your team’s reassurance that we would be taken care of upon arrival. To be blunt, this felt like a complete slap in the face. No customer should walk away from a dealership wondering if they were denied service because of the color of their skin, and that is now a very real concern for us. At this point, we are formally requesting that this matter be escalated to upper management and that we receive a detailed explanation regarding why we were treated in this manner and why our verified credit union checks were refused. “ When will this world finally see us as people and not reduce us to the color of our skin? It hurt me so deeply to watch my spouse who works so hard, saved, and built his credit to go through this.” More
by Livingston
Employees Worked With
Drake
August 18, 2025
The dealership was very nice and the employees were friendly and helpful. We were asked several times if we needed any refreshments or drinks to make our visit more comfortable. friendly and helpful. We were asked several times if we needed any refreshments or drinks to make our visit more comfortable. More
by Brad.howard2433
Employees Worked With
Sergi Mendez
August 15, 2025
Awesome diverse atmosphere! Customer oriented. Friendly sales representatives, hardworking finance team, and great management! Thanks Customer oriented. Friendly sales representatives, hardworking finance team, and great management! Thanks More
by yjohnikin
Employees Worked With
Kenneth Edwards, Carman Smith
August 15, 2025
Ben and Daniel were very helpful and professional. They made the transaction fairly effortless. Daniel stayed in contact through the end of the process. They made the transaction fairly effortless. Daniel stayed in contact through the end of the process. More
by Wes.praytor
Employees Worked With
Daniel McClain, Ben, Austin Bryan
July 26, 2025
Wendy was amazing and I really appreciate her taking the time to listen to my needs and wants! She got me the deal that fit perfectly! Thank you Wendy! I will be sharing your name with friends and family time to listen to my needs and wants! She got me the deal that fit perfectly! Thank you Wendy! I will be sharing your name with friends and family More
by kimw719
Employees Worked With
Wendy Martinez
July 22, 2025
Jordy and Sam was a pleasure to work with. Truly easy to work with. No pressure sales best truck buying experience I had in a long. They let me take my time to find a vehicle I wanted and didn Truly easy to work with. No pressure sales best truck buying experience I had in a long. They let me take my time to find a vehicle I wanted and didn’t do the tricky sales and manager tricks. Definitely will buy from the again. Ask for them if you looking the A1… More
by Chauncy Sneed
Employees Worked With
Jordy and Sam
