Vandergriff Chevrolet

Today's visit was an emergency repair. I was relieved to know that every effort was being exerted to try to accommodate my needs. Everyone was polite and professional. My quote was even a I was relieved to know that every effort was being exerted to try to accommodate my needs. Everyone was polite and professional. My quote was even a few dollars less, which is always a plus. Please keep up the good and professional work that you all provide. More

They had great TEAM WORK! I appreciate everyone who helped me to drive off with our new car! I appreciate everyone who helped me to drive off with our new car! More

My service advisor, Vince, was A number 1 in providing service on my 2015 Chevrolet Equinox. service on my 2015 Chevrolet Equinox. More

1. you guys kept my car for 1-1/2 weeks. this happens every time I bring it in for service. 2. the repair was not complete the first time. I drove it away and within 30 minutes the alarms on the dash we every time I bring it in for service. 2. the repair was not complete the first time. I drove it away and within 30 minutes the alarms on the dash went off again, so i brought it back in. 3. after another diagnosis by the service tech, I was told that other parts 'broke' after i drove it off and it would be more money to get those parts replaced. 4. then i get a call from the service advisor telling me that she forgot to tell me some additional work would be needed on top of that and it would cost even more. I am totally disappointed in this level of service. I am not a bank to keep making withdrawals from. this is the last time I will bring my Equinox to Vandergriff for service. Jack L Burk More

Disappointed with service department. 10 minutes until I was even greeted when I showed up for my scheduled appointment, then an hour and a half to wait for what was supposed to be an oil 10 minutes until I was even greeted when I showed up for my scheduled appointment, then an hour and a half to wait for what was supposed to be an oil change and tire rotation. They changed the oil, but did not rotate tires or inflate to my requested psi. Better service and speed out of Valvoline local oil change shop. More

MJ was polite and listened to the problem I was having with my Traverse. Since he had to keep it longer than a day, he removed car seats for my Grandkids and reinstalled them into my husbands car! He went with my Traverse. Since he had to keep it longer than a day, he removed car seats for my Grandkids and reinstalled them into my husbands car! He went above and beyond! More

Setting up the appointment to have my Silverado was very simple. The staff was very professional and the drop off and pick up went very smoothly. I couldn't be more pleased with the quality of the service p simple. The staff was very professional and the drop off and pick up went very smoothly. I couldn't be more pleased with the quality of the service provided and will definitely go back. More

I scheduled my service appointment online which only took a few minutes. My preferred service advisor, Mike Joiner, did his usual exceptional job of getting my vehicle service done. Thanks MJ! a few minutes. My preferred service advisor, Mike Joiner, did his usual exceptional job of getting my vehicle service done. Thanks MJ! More

02. 15 2022........... .............UPDATE........... Still waiting for the body shop/GM/Managing Partner to get me an appointment with the body shop. 15 2022........... .............UPDATE........... Still waiting for the body shop/GM/Managing Partner to get me an appointment with the body shop. Each week I call ghey seem to not know what issue i am addressing and insist on getting back with me. They have not. Will a decision maker get me a. Appointment to have this fixed as agreed on by the used car manager? You ha e my number and email. I am flexible. I can come any day and any time you have. Let's get this taken care of. .................................original post.......... The 1 star is for the vehicle. 2021 Toyota Tacoma V6. Awesome truck and in the end... a decent deal. That deal did not come easy. It is still unknown whether or not the deal Is is great. I came to the dealership to purchase this vehicle and did a test drive Since I am in the initial stages of macular degeneration, I asked a lot of questions on things that would seem normal to others. One was how good of shape is the vehicle in. Although it was Is a 2021 Toyota Itwas at the 18000 miles. . Each time I asked the response was, NO ISSUES. When I left the dealership not 5 minutes after I parked across the highway to eat, someone from the dealership that was a customer told me that I had a Dent in the hood. He did not want to say anything while we were at the dealership but followed me after I left.. He explained that he overheard a group of Who he said were sales people talking about What the chances were of me finding that Dent. Apparently the Dent was an issue with the vehicle. Upon inspection of the vehicle it showed that there was a small Dent in the hood and I brought this to the attention of vandergriff the following morning. But before morning I had someone review my financing paperwork and found a $3500 Discrepancy. I informed the finance person that the vehicle had a Dent and my financing was not correct. He agreed and corrected the the financing work and I had to travel back from Dallas to Arlington in order to signal the all documents. I informed him of the Dent and he said it was out of his department. So I called my salesperson person who's 6⁶was out sick for a few days and was promised that at a later time The Body Shop would call me and they would fix it. I have no one has any idea about he discrepancies. I sent many emaikd and many reviews and many voicemails with no return.. I'm still waiting for the make ready or body shop to schedule my appointment.. When I call there they have no idea what I'm talking about. Please have your guard up and research done before you come in. More

Brought my car in for service and could not be happier. He got me a ride home and a ride back to the dealership that was a no-hassle experience. He is a true asset to Vandergriff and will only deal with hi He got me a ride home and a ride back to the dealership that was a no-hassle experience. He is a true asset to Vandergriff and will only deal with him in the future. More