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Vandergriff Chevrolet
Arlington, TX
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 760 reviews
November 16, 2021
I think that the entire team is excellent! I mean Madi took very good care of us and communicated to me each process because I’m a truck driver who couldn’t be there. She told me that she would get me the took very good care of us and communicated to me each process because I’m a truck driver who couldn’t be there. She told me that she would get me the deal I wanted and she did! Jorge in finance was very nice, informative, and quick with getting us in and out. Happy customers with our weekend car More
by DJ
Employees Worked With
Madi Green
October 30, 2021
Loved loved dealing with Alfonso the fleet manager. He is a sweet and patient man, and put up with all my calling and asking questions. Service was more than Five stars. Thank you so much. a sweet and patient man, and put up with all my calling and asking questions. Service was more than Five stars. Thank you so much. More
by Katymob
Employees Worked With
Alfonso Lugo
October 27, 2021
This dealership went above and beyond when I took my truck in for service. They made sure that my issue was resolved in a timely manner and kept me informed along the way during the process. The service truck in for service. They made sure that my issue was resolved in a timely manner and kept me informed along the way during the process. The service department, to be more specific Billy, kept me informed and when there was any question or concern and made sure it was resolved quickly and fairly. More
by Shannon
Employees Worked With
Billy
October 26, 2021
Considering we were lied to, left in the dark, and had the rug pulled from under our feet through the whole process, I would not say that we were treated with respect. I was informed of shady business pra the rug pulled from under our feet through the whole process, I would not say that we were treated with respect. I was informed of shady business practices that Vandergriff uses, by a former employee, but thought that a person's word would trump that. But apparently I was naïve to think so. I will not be returning to Vandergriff, ever, and plan to deter any friends, family, and acquaintances away from Vandergriff in the future. Additionally, in trying to keep this private and reply through email, I was met with two different undeliverable emails, and therefore took this to the next level. More
by Adam
Employees Worked With
Kayla
October 20, 2021
The sales and finance team went above and beyond to get me into a certified used car that net my needs and delivered it to my doorstep within 2 days. I couldn’t imagine a better experience. me into a certified used car that net my needs and delivered it to my doorstep within 2 days. I couldn’t imagine a better experience. More
by Nancy
Employees Worked With
Jesus Flores , Juan Angeles
October 15, 2021
Extremely poor customer service. After the vehicle being in the shop 2 weeks to replace battery cables, and no communication from Cody about the status, I showed up at service dept. to speak with manager. in the shop 2 weeks to replace battery cables, and no communication from Cody about the status, I showed up at service dept. to speak with manager. Basically I had been forgotten, or not made a priority. Parts were not readily available, and the department did not do anything above and beyond to help locate parts in a timely manner. If fact when I suggested that it was time to go above and beyond and make some phone calls, and Cody's first words out of his mouth are "I can't.........", then I'm sorry, I can't do business with this dealership that tells me what they can't do. Final nail in the coffin, they damaged the driver side mirror, plain as day, big black streak across it, and scratched the white paint, they did not take ownership of the problem. Yes they buffed the black off, but made no offer to fix the scratch. My wife wanted her car back and told them it was OK. What kind of man manager doesn't apologize and offer to get the vehicle into the body shop at our convenience, instead of gently forcing my wife to accept "as is" given all the problems previously encountered. Will never be back. Will tell everyone of my poor service. More
by alphaomegapt
Employees Worked With
Cody, Brandon
