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Vandergriff Chevrolet

Arlington, TX

4.1
763 Reviews

1200 Interstate 20 West

Arlington, TX

76017

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Showing 763 reviews

November 30, 2020

Mo was great to work with. He was experienced and did not try and pressure us into a quick decision. He knew we were going to go to another dealership to look at different vehicle. He just said to let More

by Dan
Recommend Dealer
Yes
Employees Worked With
Mo Jarad
Dec 01, 2020 -

Vandergriff Chevrolet responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 13, 2020

After two days of conversing with Nathan nothing has been accomplished. I was interested in a 2021 Tahoe, and have 2 vehicles for trade. I sent the requested vin numbers for the trades. I asked the value for More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Blankenship
Dec 02, 2020 -

Vandergriff Chevrolet responded

Jo, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.

October 05, 2020

This is the most unethical dealership I’ve ever dealt with. They falsely advertise prices online and then try to add “dealer fees”. Then when you call them out on it, the suddenly drop the fees. Then the More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie - sales Mgr
Oct 20, 2020 -

Vandergriff Chevrolet responded

Steven, we never want a customer to feel as though we aren't doing everything in our power to honor a price or that we aren't providing them with the absolute best in customer service. We are dedicated to our customers and providing outstanding customer service in all that we do. We take claims of discrimination very seriously - we make it our mission to be an inclusive environment for all. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.

Oct 20, 2020 -

Steven responded

That’s funny to hear you say. Edwin is part of the problem! I tried speaking with him but he hung up on me. I asked for the Managing Partners info. Edwin has refused to reply to my emails. So unprofessional. I was discriminated by 3 different people there.

October 05, 2020

went into the store today asked about supplier pricing on a equinox, numbers came back 33 thousand and change. I mentioned another dealership having a better deal, and left. while searching online I found More

by Ajshir1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melvin Smith
Oct 21, 2020 -

Vandergriff Chevrolet responded

Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service or doing everything in our power to honor a price. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.

September 27, 2020

THESE GUYS ARE TOTAL CROOKS! Do not buy a car here. Listed price $11,900, after they add in “dealer fees” which they couldn’t even explain, the out the door price was $15,090. $3000 in DEALER FEES!, More

by nbkwoo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo
Oct 15, 2020 -

Vandergriff Chevrolet responded

We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.

July 28, 2020

I recently called to setup an appointment to bring my car to receive a diagnostic, as something was wrong with my AC. When I called I was told not to make an appointment, just bring it. My husband dropped my More

by c_lynn07
Customer Service
Recommend Dealer
No
Employees Worked With
Paul Jennings
Aug 13, 2020 -

Vandergriff Chevrolet responded

Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.

June 09, 2020

I wasn't too happy with them they cannot get my payments where I want them at but I guess that's my fault cuz I'm upside down on my truck More

by burtonfrank797
Recommend Dealer
No
Employees Worked With
Abishai Tisbi
Jun 29, 2020 -

Vandergriff Chevrolet responded

We’re honored that you chose us to assist you in your car shopping experience. Please feel free to reach out to Edwin Rivera, our General Sales Manager, at Erivera04@vandergriffchevrolet.com to discuss on a more personal level our findings with our dozens of lenders that we partner with.

May 19, 2020

I had my car serviced today for a tire rotation and oil change, although the technician was very friendly and nice I felt rather perplexed and sad seeing so many people not wearing mask and not practicing More

by lrj3765
Recommend Dealer
No
Employees Worked With
Forgot His Name
Jun 05, 2020 -

Vandergriff Chevrolet responded

Hello, we see in our records that you have been in contact with our Service Director, Charlie Pace, about this situation. We thank you for taking the time to discuss your concerns in greater detail. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. Mr. Pace has implemented a few changes to the store's processes on Sanitizing vehicles and employee PPE. If there is anything more that we can do to address your comments please feel free to reach out once more to Charlie Pace.

May 12, 2020

Couldn't be happier with my experience on both visits. Couldn't be happier with my experience on both visits. Mr. Burnett was great and very informative, answering all questions and finding the truck for More

by barrydavis29
Recommend Dealer
Yes
Employees Worked With
Jeffery Burnett
May 13, 2020 -

Vandergriff Chevrolet responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 22, 2020

Darren the sales person was phenomenal. Internet sells personel can use a course on professionalism and to avoid using dismissive terms when addressing new customers. T finance personnel that Darren had t More

by NOT THE ONE
Recommend Dealer
No
Employees Worked With
Darren, Rod
May 11, 2020 -

Vandergriff Chevrolet responded

Alvin, customer service is our top priority and we want to see if we can address your issue. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vandergriffchevrolet.com at your earliest convenience so we can address your concerns.

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