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Vandergriff Chevrolet
Arlington, TX
764 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 23, 2018
Out of Town Bargain Hunters BEWARE! An offer was made, agreed upon in good faith, and mutually verified in a detailed written quote between myself and Vandergriff's sales representative An offer was made, agreed upon in good faith, and mutually verified in a detailed written quote between myself and Vandergriff's sales representative for the purchase of a new 2018 Chevrolet Tahoe in exchange for two trade in vehicles (a 2008 and a 2015 Tahoe, both in excellent condition). After traveling over 350 miles to Vandergriff with both trade in vehicles, our sales representative informed us that he mistakenly entered inaccurate mileage into their system by leaving off a digit, causing a variance of exactly $5,000 or approximately 12% above the previously agreed upon price. This happened after the inspection of the trade in vehicles by Vandergriff staff. No concerns or contradictions were ever communicated by Vandergriff or its representatives in any form or at any time, including during our time on site, concerning the quality of either trade in vehicle. The mileage on both trades were verified and sent to Vandergriff's sales representative on multiple occasions, well before travel, including actual pictures of both odometers as well as verbal confirmation. Upon communicating that the new terms would not work for us, Vandergriff's sales representative offered an additional $1,000 on one of our trades and an individual who identified himself as the Sales Manager (apparently not the same individual identified as such on the Vandergriff website) offered an approximate $500 on the other. The representative's alleged mistake rendered our bank's financing useless as it would have put us at least $2,500 over the maximum value of our bank's auto loan check. We left a reasonable $1,000 in the bank check limit for overages, which we offered unsuccessfully in addition to $500 we agreed to put down before we arrived as a deposit to hold the vehicle. These facts literally left us with no path forward and no choice but to decline Vandergriff’s final offer and return home at a personal loss of approximately $550 including transportation and lodging costs associated with a trip for which we had no other purpose. Other unquantifiable expenses include credit impacts from the pursuit of financing, loss of time/productivity, and emotional impacts from the somewhat traumatic experience. We have reason to feel that this, and other, highly unethical bait and switch tactics were potentially employed by Vandergriff's sales representative and Sales Manager. Their behavior and perceived low level of sincerity concerning their "mistake" certainly did nothing to reassure us to the contrary. Our main objective in writing this complaint is to inform other potential buyers, especially remote buyers who are naturally at higher risk, so they are aware of Vandergriff's actions in our case and may attempt to avoid the same unfortunate outcome during their experience. More
by kv
Employees Worked With
Vincent Towne
April 22, 2018
Fantastic buying experience. Vincent Towne is a straight shooting salesman which is very refreshing. Optioned the car exactly as I wanted and price was significantly lower than ot Vincent Towne is a straight shooting salesman which is very refreshing. Optioned the car exactly as I wanted and price was significantly lower than other DFW dealerships. I travelled from Flower Mound to Arlington to purchase my Camaro and I'm gla I did! I highly recommend Vanderfriff Chevrolet! More
by SteveKiddoo
Employees Worked With
Vincent Towne
April 18, 2018
Best experience I had the best experience with vandergriff! They were patient and understanding of my needs and wants. Not once did I feel pressured or ignored. I got I had the best experience with vandergriff! They were patient and understanding of my needs and wants. Not once did I feel pressured or ignored. I got Just what I wanted. More
by Keyla_Michelle
Employees Worked With
Vincent Towne
April 15, 2018
Bought a new truck from them last week. I was asking a lot in the truck I wanted. Everyone bent over backwards to find what I wanted. Great job! I will recommend Vandergriff to all I know. I was asking a lot in the truck I wanted. Everyone bent over backwards to find what I wanted. Great job! I will recommend Vandergriff to all I know. More
by bigtruckguy
Employees Worked With
Lynn ?? - (A new salesman at Vandergriff) She was great. She bent over backwards to please me. Was very knowledgeable of the product.
April 12, 2018
Always a great experience John G .in service is awesome to work with. Every time I have an issue with my truck I usually just stop on in to see John G. and he is always able to John G .in service is awesome to work with. Every time I have an issue with my truck I usually just stop on in to see John G. and he is always able to squeeze me in to get my truck looked at to make sure that it is in good shape before sending me out on the roads again. Everyone there is friendly and always has a smile on their face, love the environment Gob well done to all the staff in the service department, you all are wonderful! One Satisfied customer! More
by One Satisfied Customer
Employees Worked With
John G
April 03, 2018
Great experience at Vandergriff with Vincent We had a great experience with the staff at Vandergriff. Very professional and courteous. We would highly recommend Vincent Towne as salesman and Vand We had a great experience with the staff at Vandergriff. Very professional and courteous. We would highly recommend Vincent Towne as salesman and Vandergriff dealership. More
by STERLING_HINES
Employees Worked With
Vincent Towne
March 30, 2018
Satisfied Vincent was awesome! I am so happy with my deal, as well as my car. I would recommend anyone to this dealership. I was in a bit of a crunch with my ol Vincent was awesome! I am so happy with my deal, as well as my car. I would recommend anyone to this dealership. I was in a bit of a crunch with my old car, and then I finally found one that suits me best. More
by Nikaylalovett4
Employees Worked With
Vincent Towne
March 28, 2018
2018 Silverado Purchase Alfonso did everything in his power to make sure I walked away with the truck that I really wanted. He provided information in a way that made the dec Alfonso did everything in his power to make sure I walked away with the truck that I really wanted. He provided information in a way that made the decision process simple and easy for me. Angela also made setting up the financing aspect very easy to understand. More
by lucacal
Employees Worked With
Alfonso Lugo, Angela Monger
March 24, 2018
2018 Silverado Purchased a new truck from Jeff. Had a great experience and would definitely recommend Jeff and dealership . Don was also a great help during my purch Purchased a new truck from Jeff. Had a great experience and would definitely recommend Jeff and dealership . Don was also a great help during my purchase. More
by randyh13
Employees Worked With
Jeffery Burnett
March 22, 2018
sooo happy !!! You guys are the best , great Custoner service and u guys go far and beyond helping customers , thank you so very much :) I love you Guys ????😊 You guys are the best , great Custoner service and u guys go far and beyond helping customers , thank you so very much :) I love you Guys ????😊 More
by A. Lopez
Employees Worked With
Pedro Diaz and Cotton Feazell, Vincent Towne
