Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Chevrolet
Arlington, TX
764 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 764 reviews
November 11, 2016
Great Service Steve Bristor was professional and knowledgeable. He went the extra mile to take care of my cruze. I will definitely keep coming back! Ms Richardson w Steve Bristor was professional and knowledgeable. He went the extra mile to take care of my cruze. I will definitely keep coming back! Ms Richardson was also courteous. More
by Cruz Molinar
Employees Worked With
Steve Brister, Jos Rhoden
November 01, 2016
Poor experience on purchase of used Truck. I recently bought a used 2015 Ram 1500 pickup from Vandergriff Chevrolet, and feel that they are unwilling to follow up their verbal promises with ac I recently bought a used 2015 Ram 1500 pickup from Vandergriff Chevrolet, and feel that they are unwilling to follow up their verbal promises with action. From my experience, if you are purchasing a used car from them that has perceived problems, you should either make them fix the problems, or don't buy the car, because they won’t do anything afterwards. The truck had several small dents in it, which I asked the dealer to fix before closing the deal. The sales manager on duty that night said that these were minor, and that I could get these done at a paintless dent repair shop for no more than $25 each. My response was that if they so minor, then why wouldn't the dealer take care of them? (The uninformed consumer should not be put in a position of having to guess about the cost of repairs. The dealership is more knowledgeable than the consumer, and should know this already.) To induce me to do the deal, they offered a $400 discount which they said "should more than cover the cost". I took their word for it, and closed the transaction, only to find out the following day that to fix the biggest dent would require repainting the entire fender, the total cost being more like $600 - $1000, plus me having to take the risk of the other vendor doing a good job. I suspect they knew this already, but misrepresented the cost to induce me to do the deal, which is also why the dealership didn’t want to spend the money to fix it to begin with. I came back to the dealership on the second day asking them to help me out. I talked to a different sales manager, asking them to undo the deal, to which they refused. (Many dealers offer a 3 day return policy, but they do not.) He simply said I got such a good deal that I could probably trade it to another dealer and get my money back. If this were true, then why wouldn’t this dealer take it back as a “trade” for what I paid for it, the same as he alleged another dealer would do? Instead he offered to check with their service department to try to help me out on the repair cost, but when I left the dealership no one ever called me back. As they say, "Talk is Cheap". This dealership is apparently unwilling to back up their talk with action. In conclusion, they misled me on the repair cost, and then refused to do anything meaningful to help out after the fact. Please do not let yourself be pressured by money into doing a deal with them. Either make them fix the problems or don't buy the car. More
by DonM
Employees Worked With
Salesman, 2 sales managers on two different days, Austin Bryan, Business Manager.
October 28, 2016
"MY GO TO SERVICE REP" MY morning started with dropping off two cars for oil change, just to find out one had two safety recalls no problem Damian Calendar jumped in with a MY morning started with dropping off two cars for oil change, just to find out one had two safety recalls no problem Damian Calendar jumped in with a few suggestions BAM!!! problem solve pick truck up the next day. With that being said "MY GO TO SERVICE REP" THANKS D More
by Anthony
Employees Worked With
Damian Calendar
October 24, 2016
Premium $, but can fix Major repairs fixed right. Oversight errors are taken responsible by the dealership. Cost a lot? Yes. Worth it? Yes, if you can't fix it yourself. Major repairs fixed right. Oversight errors are taken responsible by the dealership. Cost a lot? Yes. Worth it? Yes, if you can't fix it yourself. More
by Powerup777
Employees Worked With
Cody, Jason , Jos Rhoden
September 26, 2016
Great In and out quickly friendly listened well to my part about the seat belt dealership close to my house I expect great service that's what I got In and out quickly friendly listened well to my part about the seat belt dealership close to my house I expect great service that's what I got More
by Piano Me
Employees Worked With
Kelly Cook, Ryan Barsanti, Gary Galloway
September 22, 2016
Love this place! This was the second time Chase has sold me a car and he's amazing! Definitely my favorite car buying experience. Always recommend people to buy here. This was the second time Chase has sold me a car and he's amazing! Definitely my favorite car buying experience. Always recommend people to buy here. More
by TyMichelle
Employees Worked With
Chase Toyer
September 19, 2016
Love my new car Justin higgins was my sales person and i couldnt be happier with my experience. I explained my needs and he found exactly what i needed while staying Justin higgins was my sales person and i couldnt be happier with my experience. I explained my needs and he found exactly what i needed while staying within my financial needs. He listens and cares which is why i highly recommend going to him. He was patient as i made my decisions and didnt hesitate to listen to my concerns. More
by Lisbeth Rodriguez
Employees Worked With
Justin Higgins
September 15, 2016
Chevycustomer40 My first experience with this dealership and it was a good one. My salesman was very helpful and answered all of my questions. Got an awesome financ My first experience with this dealership and it was a good one. My salesman was very helpful and answered all of my questions. Got an awesome finance deal and more for my trade in. Will be back for my next car. More
by chevycustomer40
Employees Worked With
sales, Randy Riley
August 29, 2016
Exceptional Took my 2015 Tahoe for A/C maintenance, and found some other things needed attention. So they took care of it all without hesitation. Service mgr too Took my 2015 Tahoe for A/C maintenance, and found some other things needed attention. So they took care of it all without hesitation. Service mgr took a look, approved and my Svc advisor for the ball rolling ASAP. More
by Tah2015
Employees Worked With
Cody
August 28, 2016
First car and love it Got my first car and loved working with there team. They tried as hard as possible to get me the lowest rates and costs they could and made it work wi Got my first car and loved working with there team. They tried as hard as possible to get me the lowest rates and costs they could and made it work within my budget while getting me an almost new car! Recommending all my friends looking for cars to them More
by Apontus93
Employees Worked With
Jesus
