Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Chevrolet
Arlington, TX
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 761 reviews
September 26, 2014
Quality and Value I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with my last purchase, this purchase was equally pleasant, non-stressful and very quick. In fact, it took ME longer to decide on a vehicle than it did to do the paperwork for purchase. My wife and I were greeted by a sales manager and were provided with our salesman (Justin Pack) who was pleasant, patient and willing to "Serve" our needs by answering questions and allowing us time to review and test drive various vehicles. Justin, along with the entire Vandergriff team provided us a relaxed atmosphere and a sense of "WILLINGNESS" to serve our needs. I will return to Vandergriff Chevrolet and have always encourage friends to seek our this dealership because of the quality of vehicles the offer and the value of their pricing. More
by jjguerrero
Employees Worked With
Justin Pack
September 23, 2014
BEWARE!! Bad service after sale of vehicle We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floo We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floor mat, bad wipers, deep scratches on hood). Since we didn't notice these these things until after the sale was made, it was a hassle getting them to fix it. They simply "buffed" out the scrathces as best they could, got another matching floor mat from another vehicle and did NOT replace the wiper blades. A few months later the battery went out so we took it in to get checked. Turns out it is not covered under the extra warranty that we purchased or warranty that comes with the certified vehicle and to top it off we just missed the factory warranty expiration. After given a quote over the phone of $229, we were told $279 was due after everything was said and done (includes battery, test fee, install fee, battery pack fee (whatever that is). After complaining about it, they took off some small fees and 10% off, so we ended up paying a little over $230. They provide nothing but terrible service, rude service personnel (named Cody) and Service Director that does not know what quality customer service means. I would NOT recommend this place for anyone to buy a vehicle or service their vehicle here. Other companies such as Honda, Ford would have tested the battery, replaced it for FREE! More
by drod83
Employees Worked With
Cody
April 17, 2014
Great in person but once you're out the door. As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through th As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through them. The price was good, it was in good shape and the test drive (around the block) went fine. They were all smiles and handshakes. I'm not a mechanic but when I looked at the engine it looked fine. The belt on top had been replaced and it sounded fine. Then ON THE WAY HOME from buying the truck the engine started making a whining/chirping noise. I figured it was the new belt so I took it to my mechanic. Before all was said and done I had spent 600 dollars out of pocket two days after getting the truck home. According to my mechanic the belt tensioners had to be replaced along with the alternator and the air conditioning belt which they had used armor all on to make it look new. The top belt was new but according to the mechanic the belt they replaced was so far gone that they had obviously replaced the top belt to make it seem like they wouldn't be a concern to someone like me who knew a little but about engines but not enough to really make a good judgement. Furthermore, he said that part of the reason the alternator went bad was because they had sprayed so much armor all on the engine to make it look new and shiny that it had seeped inside it and ruined it. I contacted them even though I had an As-Is agreement I had signed hoping that because it messed up ON THE WAY HOME and it was their fault that maybe they would make it right but the sales manager told me that I was out of luck. He said the reason that I signed that agreement was for this very situation, of course he didn't take my calls himself, he relayed this through his sales team who actually tried to get him to help me out. I've had the truck a month now with no other issues but the lackluster way this situation was handled has left a bad taste in my mouth and I won't be purchasing from any dealerships associated with this one or it's owners again. I drove 200 miles round trip to get this truck. I understand that yes, they technically weren't liable because I signed an agreement but when a mechanic says that it's their fault it broke then a good salesman that cared about his customers and reputation would fix the issue in some way or another. It is what it is I suppose but I figured people should know what kind of people are really in charge over there. At this point it's too late for them to do anything to remedy the situation and I'm done trying to get anything done about it. More
by bosqucountyboy
Employees Worked With
Angela, Clyde
March 06, 2014
Best car buying experience ever! The salesman and entire staff at Vandergriff Chevrolet were the best! Will recommend to family and friends in the market for a new car! staff at Vandergriff Chevrolet were the best! Will recommend to family and friends in the market for a new car! More
by joannhudson
Employees Worked With
Mark Garrison
February 20, 2014
Went in to my have my 2008 Colorado fitted for a trailer plug so I could run lights and brakes on my trailer. Typically trailers use a 4 plug when not running brakes and a 7 flat when running brakes. I woul plug so I could run lights and brakes on my trailer. Typically trailers use a 4 plug when not running brakes and a 7 flat when running brakes. I would say about 95% of trailers use a 7 flat. To my surprise they installed a combo 4 plug and 6 round. Why in the world they installed a 6 round is beyond me... totally useless and I never see any trailers running this kind of plug. I should of made them re-do the work or uninstall and get a refund. Maybe they just had this laying around and figured they would just throw it on my truck. More
by keith455
Employees Worked With
Ken
September 03, 2013
We received Great Customer Service while working with Dallas the Fitzgerald Chevrolet Internet Salesman. Working with a USAA approved dealership is very important to me. Dallas the Fitzgerald Chevrolet Internet Salesman. Working with a USAA approved dealership is very important to me. More
by alimanda
Employees Worked With
Dallas
February 12, 2013
The service at Vandergriff Chevrolet was exceptional. Troy Washington who was our Salesman was very patient with us and very informative. We love our new Equinox and would defiantly recommend Vandergriff Troy Washington who was our Salesman was very patient with us and very informative. We love our new Equinox and would defiantly recommend Vandergriff to our friends. More
by karynbrennan
Employees Worked With
Troy Washington
February 12, 2013
My wife and i were very pleased with Troy's knowledge of the vehicle and he went out of his way to find the exact color we wanted,he was very friendly and professional as were the rest of the staff. of the vehicle and he went out of his way to find the exact color we wanted,he was very friendly and professional as were the rest of the staff. More
by zachybean
Employees Worked With
Troy Washington
February 01, 2013
Troy Washington delivered excellent customer service. Not only was he friendly and patient with me, he explained all the gagets in the new car to help me with my new Sonic purchase. My overall experience wen only was he friendly and patient with me, he explained all the gagets in the new car to help me with my new Sonic purchase. My overall experience went so well that I have recommended Troy to all my friends. More
by AvinellGwin
Employees Worked With
Troy Washington
December 13, 2012
They suck they didn't include all the taxes so I have pay more for plates they tacked on more to the price then what was told don't go there they are a rip off more for plates they tacked on more to the price then what was told don't go there they are a rip off More
by dddddd12
Employees Worked With
joe
