Vandergriff Chevrolet

I was completely misled and taken advantage of by a finance manager at this dealership regarding the extended warranty for my vehicle. Despite my explicit request for a warranty that would run the full finance manager at this dealership regarding the extended warranty for my vehicle. Despite my explicit request for a warranty that would run the full length of my 6 years of ownership, I was sold a warranty that started from the date of purchase and ended a year after the manufacturer's warranty would end. Given that I purchased a brand new vehicle with a factory warranty, it makes no financial sense for me to have purchased an extended warranty, and I would never have agreed to it if I had been told the truth. I feel completely betrayed and taken advantage of by this dealership. When I attempted to address the issue, I was met with dismissiveness and hostility from the finance manager. He refused to let me speak with higher management and tried to brush off the situation as if it was too late to do anything about it. This dealership needs to understand that their actions are unacceptable and have consequences. Under Texas law, the statute of limitations for fraud is 7 years, and they are still legally responsible for the fraudulent behavior of one of their employees. The fact that the finance manager who committed the fraud is no longer employed at the dealership does not absolve them of their responsibility. I demand that this dealership take responsibility for their actions and rectify this situation immediately. If they refuse to do so, I will take the necessary steps to escalate the matter and seek justice, including contacting General Motors, the Better Business Bureau, and the State Attorney General's Office. More

Cecy was AMAZING to say the least. She comforted my nerves. She was informative, patient, and friendly. I was offered a water. When I listed out the features that I wanted in a vehicle She comforted my nerves. She was informative, patient, and friendly. I was offered a water. When I listed out the features that I wanted in a vehicle, she immediately pointed out the one that I spotted on the dealer website. Talk about good saleswomanship! I am truly humbled and amazed by my experience. I will refer future customers and this dealership has sold me for life. Also, a special shout out to Kagen for his patience, kindness, knowledge and the warranty! More

I made an inquiry on the vehicle I was interested in purchasing and Emily D'Adam promptly got in touch with me to discuss my needs. She was very knowledgeable, and certainly very helpful, as she answ purchasing and Emily D'Adam promptly got in touch with me to discuss my needs. She was very knowledgeable, and certainly very helpful, as she answered each and every question I had for her. In my experience, the entire process of buying a new car was as stress-free as I could have possibly hoped for. Thank you, Emily! More

great experience. Lesha, Shawn & Oscar were awesome. I was in and out within a coupe of hours. Lesha, Shawn & Oscar were awesome. I was in and out within a coupe of hours. More

When I inquired about the car for sale they said it was still available . They told me they didn’t hold vehicles . I told them I was making arrangements to get there the following day. They called me inqui still available . They told me they didn’t hold vehicles . I told them I was making arrangements to get there the following day. They called me inquiring about my trade . I then asked them if everything was good to leave and they said the vehicle was sold??? Why ask about my trade??? More

Very unprofessional and very poor in communication. I had the worste experience with this dealership. They are terrible. I had the worste experience with this dealership. They are terrible. More

Good experience, but one issue they had to drain my gas tank and did fill it up back like it was . tank and did fill it up back like it was . More

My experience at Vandergriff Chevrolet was great my adviser Billy Gonzalez was great I had to take my 2017 Chevy Equinox in for service was informed it would be about a week for it to be seen or even f adviser Billy Gonzalez was great I had to take my 2017 Chevy Equinox in for service was informed it would be about a week for it to be seen or even fixed to my Surprise it was looked at and worked on within 2 days my equinox is running great so thank you Billy Gonzalez for your help More