The service department was great the personnel in the that department was good. Mr. Austin was very good and very helpful he also had very good customer service skills kept me aware of what’s going on with my car. I would recommend Mr. Austin to other people’s that’s come in to the service department.
I love the service but I have a question. Is the car wash just for the exterior? I noticed that my carpets weren't vacuumed and nothing was wiped. This has happened about three times on 3 separate visits and I would like clarity. Other than that, I'm very satisfied with the maintenance done on my vehicle.
Thanks to my service writer today at Vandergriff Hyundai (Trevor Albritton) I had a 5 star experience. In addition he found ways to make me smile and the work was impeccable.
If also like to thank Lorena for assistance with a short notice loaner. She also went out of her way to help me. I hope you will give them both a pat on the back for excellent customer service.
Would have liked an eta or courtesy vehicle. Took an Uber to the mall, thank goodness I did, it helped passes the time. Was told I would get an text but my service agent went to lunch and I wasn’t notified till after he got back.