Vanguard Volkswagen

G.O.A.T. After trying out several dealerships, I happened upon Charles Maund VW, and I must say it was one of the best experiences ever! Normally, buying a car After trying out several dealerships, I happened upon Charles Maund VW, and I must say it was one of the best experiences ever! Normally, buying a car kinda sucks, as the sales people can be pushy and a little dodgy, the typical used car salesman; however, Joy Baello put that stereotype to rest, as she was fantastic! Very personable, professional and friendly. Extremely knowledgeable, and above all NOT PUSHY. She explained everything, answered my questions, and gave me all the options. 10/10 would recommend Charles Maund, and 11/10 would recommend Joy. Above and beyond, well done! More

Great learning experience My daughter is turning 16 soon and we wanted to shop around to find something she may be interested in the future. Joy is perhaps one of the most help My daughter is turning 16 soon and we wanted to shop around to find something she may be interested in the future. Joy is perhaps one of the most helpful, knowledgeable, and caring sales representatives out there. She doesn't just want to get you into any old vehicle. She helps you find what is best for you. Highly recommend if you want to make purchasing a vehicle a memorable and worthwhile occasion. More

Painless buying experience I found a car on autotrader and contacted the dealership through the built in autotrader form. Ben Blackwell in sales replied to my email and discuss I found a car on autotrader and contacted the dealership through the built in autotrader form. Ben Blackwell in sales replied to my email and discussed with me the car I was interested in. We were able to come to an agreeable price and I arranged to come down from Dallas the next day. When I got to the dealership they had already put a note on the car that it was sold which was nice. Ben took me on a short test drive and we got down to the business of buying the car. My bank in IA worked with the dealership all day while I was on the way down and got everything ready so all I had to do was sign a few things and I'd be funded and ready to go. The whole staff at the dealership were helpful and friendly. After getting all the paperwork done, they detailed the car and it was pristine when I left. Too bad I had a 4 hour drive home to get it all filthy again but it was a fun drive in my new car anyway! Many thanks to Ben and the staff at Maund VW. More

Buy from Charles Maund VW and ask for Joy! Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores if it meant saving money and a good experience. Joy Baello our sales rep helped us learn about the different models and trims. She asked us the questions to help us find the right car and was always mindful of our budget. My wife had already visited Hewlett and I went to Onion Creek. The courtesy, the service and the savings all made sense at Charles Maund, we couldn’t be happier and Joy made the difference. More

Infiniti G37 I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent expe I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent experience and I highly recommend Chas. Maund. More

Love our New Tiguan! We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to any s We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to any subsequent patrons. He really is knowledgeable on Volkswagens. More

2013 VW Jetta Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised. Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised. More

Disappointing Help with a Problem GTI On the verge of giving up on VW due to several factors at Charles Maund: inability and unwillingness to service my used GTI with 35,000 miles purchase On the verge of giving up on VW due to several factors at Charles Maund: inability and unwillingness to service my used GTI with 35,000 miles purchased from Charles Maund six months ago that constantly has electromechanical issues and has been stalling at low rpm. I just recently was hung up on while trying to schedule an appointment for a loaner as soon as possible, since my window switches have gone out and windows are stuck in a down position. Onion Creek immediately gave me an appointment, and I don't feel the need to Charles Maund, or purchase another VW after the diesel golf scandal and now a GTI full of issues. More