Vanguard Volkswagen

Car repair My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide what repair to do first and what to wait on. More

Great people, great service. These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price is s These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price is steep, but you want the work done correctly by people who specialize in VW service. More

Brant was great I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you! I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you! More

Love this dealership service! They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I really l They are always friendly, helpful, and efficient. I choose to use this dealer service over other "discount" places. Prices are the same and I really like the service. More

Friendly, helpful service--with a video! All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main service pr All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main service provider, Brant, were helpful and friendly. Brant even offered tips on how and when to make the most of my extended warranty and its renewal. This was one of the best experiences I've had in the "something's wrong with my car" category! More

New Jetta! I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very accommod I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very accommodating to any requests I made. If you're in the market I would highly recommend stopping by and chatting with him. More

Very dodgy and disorganized They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer servi They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer service. Once they sell you the care hey do not care about another thing. Good price. Good car. That's it. More

Great Experience! I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from t I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from there. She got me a loaner, was extremely communicative with me and she worked with the other dealership to make sure the repairs were taken care of without me being out a dime. Thank you, Jenny! More

Service in Charles Maund Volkswagen This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. Oil changes are cheaper then anywhere else. I was working with mechanic Brendan Flegle- the best !!! Showed me how to change air filters to save money next time on service in the shop. I am VERY VERY happy Amanda DeHart from services department was above and beyond. More

Pre-Owned Purchase, Great Service I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned veh I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned vehicle, and Barry Westover in Sales helped me find the car that met my needs and get to the price I felt comfortable with. I never felt pressured and they made sure I was happy with each step of the process. Compared to elsewhere, a hassle-free car-buying experience! More