Vanguard Volkswagen

2nd New VW purchase here, in 2016!! Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is fl Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is flooded with vehicles, dealerships, and sales associates, all scrambling to get that buck! If you do your research, you can have a very hassle free experience, and make a purchase, fairly easily. The companies that stand out, are the ones that go the extra mile, to take all of the headache out of your experience, and provide outstanding customer service from initial greeting, (regardless of: internet, in person, via phone), and throughout the entire process. One such VW dealership in the Austin area does this consistently, Charles Maund VW, and one sales associate, really stood out in the process, Joy Baello!! Joy was a "joy" to work with, at every stage of the shopping, buying, delivery, and introduction to CMV services, & parts departments. Joy goes out of her way, working extreme hours, many times without breaks, or lunch, to ensure that her customers are having THE BEST auto buying experience possible!! Her attention to detail, and eagerness to please shines through in this industry! Joy is never pushy, and always provides the customer with ALL of the necessary information, to make the best decisions for your family's needs. Both of my purchases at this dealership, have been the best auto buying experience, I have ever had. I would not hesitate to recommend Joy Baello, or Charles Maund VW to anyone wanting to buy a new or used vehicle, of any make or model. They will go out of their way to do the best they can for you, and save you thousands of dollars, along the way! More

Super Professional and Customer Oriented! OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealers OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealership with a superb service department. Burt handles my service needs and is smart, knowledgeable, and a pleasure to work with (in short, he's a real pro). Also, a few months ago Joy, was a pleasure to work with as I purchased my second Tiguan. I give this dealership my highest recommendation! More

Service Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is f Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is friendly, helpful, and professional too. More

Tiguan new to me Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a d Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a day. It made a stressful experience turn into a great one. Can't thank Joy enough. More

Amazing Experience Amazing experience at Charles Maund VW. Special thanks to Joy Baello. She was extremely friendly and helpful during the sale and even moreso afterward Amazing experience at Charles Maund VW. Special thanks to Joy Baello. She was extremely friendly and helpful during the sale and even moreso afterward. I needed an extra keyfob 8 months after purchase, and getting it taken care of was easy and painless. Joy was great to work with and helped make me an extremely satisfied customer. She made it by far the best dealer experience I've ever had. Thank you! More

What a great experience! If you are looking to buy a car, go no further! Charles Maund is the best. The dealership was clean and orderly. The people were friendly. Most import If you are looking to buy a car, go no further! Charles Maund is the best. The dealership was clean and orderly. The people were friendly. Most importantly, Joy Baello is the best. She was able to work some magic that a dealership further up north wouldn't even try. I will never go to another VW dealer in the Austin area again. In the past, I've had work done by them too. Brant Hooks has been my service advisor in the past. He is fantastic too. Very friendly and professional. More

The Promise of Excellence The brief encounter I had with Janae Padilla told me this person could honor a promise. She greeted me with integrity, and held her own. She has a gre The brief encounter I had with Janae Padilla told me this person could honor a promise. She greeted me with integrity, and held her own. She has a great future ahead of her. I hope to have an opportunity to talk with her again. The nature of a promise is that there is never an end to opportunity. More

Terrible service! When looking to service your VW, please do yourself a favor and go anywhere else! I recently relocated to the Austin area, and am looking for a regul When looking to service your VW, please do yourself a favor and go anywhere else! I recently relocated to the Austin area, and am looking for a regular place to service my car. My previous dealership understood the value of repeat business, always treated me right, and had fair, honest prices. Charles Maund VW does not. 1 - I had to wait over two hours to get an oil change and a tire replaced, even though I had an appointment and there was only 1 other car in the shop. This process should not take any longer than 30-45 minutes. 2 - The service adviser waited until after the car was finished to call in the tire warranty coverage, which took an additional 20 minutes. He was given the information over the phone when my reservation was made, but failed to take the appropriate steps while my car was being serviced. 3 – Rotation and balance has always been included in the 10,000 mile oil change service. It is also included for lifetime of your tires purchased through a VW dealership. They do not honor that. Instead, they want an additional $50 for this labor only service! Discount tire does it for free even if you didn’t buy tires from them because they want to earn your business. 4 – Their oil changes are priced very high and they do not work with you on any prices as other dealer’s do, to earn repeat business for other services. 5 – Didn’t take care while driving my car and pulled it up too far and scraped it on the curb. I also watched a service guy drive another customer’s car over a curb damaging a wheel. 6 – No sense of customer service from several advisers. They don’t even take the time to wash your car as other dealerships do. Even if the wash bay is broken, pick up a hose and wash it off. I choose to take my car to a VW dealership to get that extra level of service and don’t mind paying a little more for it. If I knew they were going to treat me like any corner lube shop, I would have gone there and saved the money. More

Shady Avoid this dealership and their bad practices. I felt that they are just hungry for the money and not return customers. GO TO A DIFFERENT DEALER Avoid this dealership and their bad practices. I felt that they are just hungry for the money and not return customers. GO TO A DIFFERENT DEALER More

Great experience I love going to Charles Maund Volkswagen because the facility is always nice and clean, the staff is courteous and very professional, and I know that I love going to Charles Maund Volkswagen because the facility is always nice and clean, the staff is courteous and very professional, and I know that my VW is getting the best service possible. More