Vanguard Volkswagen

Bad customer serive On the past days I had a very bad experienced just trying to buy a car with (Charles Maund Volkswagen) the sales person Jonathan Sosa treated me very On the past days I had a very bad experienced just trying to buy a car with (Charles Maund Volkswagen) the sales person Jonathan Sosa treated me very bad the day I was supposed to buy a new car, I was very close to with the negotiation on the prices, but the sales man did not wanted to help me and He was almost kicked me out and he send me to check another dealers, and now thanks to Hewlett VW and its very Professional Sales Team Mr. Jay Wilson that I am driving my new VW Tiguan, very happy to meet nice, friendly and overall professional persons, and a good customer service, thanks a lot for all the help!!!!! More

Couldn't Be Happier! Javier Borja and company at Charles Maund Volkswagen sold me the best car I've ever owned, a new Jetta SEL TSI, and provided the utmost in care and cu Javier Borja and company at Charles Maund Volkswagen sold me the best car I've ever owned, a new Jetta SEL TSI, and provided the utmost in care and customer service during my months-long car search. They were by far the most helpful and knowledgeable, and were the only dealership without a hard-sell attitude. Not to mention, the Jetta is a fantastic car: great styling inside and out, tons of options, great fit and finish, and at an unbelievably low price, surpassing cars of even a larger class of sedan. This car makes me smile and I can't recommend Javier and Charles Maund more highly! More

Excellent Wanted to lease a Passat and Pedro Gallardo from Maund emailed me immediately with a target quote, using a trade-in estimate I had in mind. I was arm Wanted to lease a Passat and Pedro Gallardo from Maund emailed me immediately with a target quote, using a trade-in estimate I had in mind. I was armed with many questions to ask about lease terms and options and fired them off to Mr. Gallardo. He promptly responded to all questions in detail - even better, the lease quote remained steadfast. In short, he gave best deal he could upfront. What I particularly liked - I asked email contact only and that's what I got - quick email only contacts. Efficient. The car I wanted was 150 miles away - so he got a driver to go get it same night - the Passat was delivered, tinted, and in perfect condition by noon the next day. Sales consultant Regi Singleton was great in his help thru this process. All in all, a professional, honest, get-the-deal done attitude - and you have a happy customer. Highly recommended. More

Excellent I had a wonderful experience at Charles Maund VW and Chad Miller is an excellent sales consultant! I purchased my favorite color VW too. I will recomm I had a wonderful experience at Charles Maund VW and Chad Miller is an excellent sales consultant! I purchased my favorite color VW too. I will recommend the dealership and sales consultant to my friends. More

Purchase of new 2015 Passat at Charles Maund Volkswagen Regi was my sales consultant, he provide me with all the information i needed and put no pressure. I took several weeks to decide looking at different Regi was my sales consultant, he provide me with all the information i needed and put no pressure. I took several weeks to decide looking at different dealers and different car companies. In the end Regi provide the best deal. The process of buying a new car from begging to end was super. This is my 2nd Passat at Charles Maund and i highly recommend them. Thank you Regi and Charles Maund VW. More

Five Stars Charles Maund out shines Hewlett VW by far. Customer Service and product availability were top of the line at Charles Maund. A great dealership to d Charles Maund out shines Hewlett VW by far. Customer Service and product availability were top of the line at Charles Maund. A great dealership to do business with. More

GTI Awesome I bought a new GTI from your team. Everyone was very helpful in the process and honest about things. I had a minimum of surprises in the buying proce I bought a new GTI from your team. Everyone was very helpful in the process and honest about things. I had a minimum of surprises in the buying process. So far, my GTI has been a joy. More

Great friendly honest relaxed people Everything was great AG is great so is the finance guy...easy process compared to previous purchases at other locations...got the car I wanted Everything was great AG is great so is the finance guy...easy process compared to previous purchases at other locations...got the car I wanted More

DO NOT BUY FROM HERE! This dealership sold me a lemon even though the vehicle was CERTIFIED USED , and lied to me twice, resulting in me wasting hours of my time and left m This dealership sold me a lemon even though the vehicle was CERTIFIED USED , and lied to me twice, resulting in me wasting hours of my time and left me with the same lemon car that I originally bought. They certified my car even though there were things wrong with it. The first time something went wrong, within a month of buying the car, they refused to fix the car for the $50 deductible as they had told me they would, and named some obscure clause that said they didn't have to. The second time something went wrong, I had to take the car to a separate dealership to have my warranty honored properly. Then, when I stated the lemon law, this dealership (Terry specifically) offered to let me trade in my car for a working car, but in the end were LYING about the whole deal and would not let me trade in my car without charging me an extra $3500 and raising my monthly payments. For that cost, I could've had a brand new car. This dealership does not properly certify their cars, they make empty promises and they lie to make sales. I would not recommend this dealership to anyone. In fact, I now go to Onion Creek Volkswagen for all maintenance because they actually stand by their warranties there. More

Thought I Would Give Them a Chance. I owned my VW CC that I brought from the VW dealership in Georgetown for three years but I do a lot of mileage. Friends had recommend that I give Cha I owned my VW CC that I brought from the VW dealership in Georgetown for three years but I do a lot of mileage. Friends had recommend that I give Charles Maund VW a try as I was in the market of looking for a new CC or Passat and they were close to my work. The experience at the initial meet was great but I classify that as customer service. Later I received a call from the sales person who I will not name stating that my vehicle had been in an accident as mentioned on Carfax and I have a lot of miles (86,000) and that my price would be (blah) to be in a Passat. Well, that was a slap in the face and so what if the car has been in an accident (many could not tell it had been as my family has a business in body repairs overseas) and...is that the best you can do on the price of a Passat?? Pfft...blew them off and walked right back to my VW dealership in Georgetown and they made it all happen in my price range, brand new Passat and I was treated as a customer for life not just a sale. Thank you for the treatment of a statistic as you lost a sale. More