Vanguard Volkswagen

I went in to just talk about a new car and met with Joseph who started walking through what they had and what they cost. We walked out to the lot so I could see the 2012 VW GTI that I was interested in Joseph who started walking through what they had and what they cost. We walked out to the lot so I could see the 2012 VW GTI that I was interested in and was shooting the breeze about other similar turbocharged 4 bangers in the same class. He told me how the GTI would be better then gave me the keys and we went on a test ride. I loved the car and he solidified my decision with getting a new GTI. We went back to the office and took a look at a few different options and the costs associated with them. Shortly thereafter, I'm calling my insurance to see what owning this car would cost me there, and he's pulling up paperwork and speaking with Marshall to see what they could give me for my old car which they gave me a little more than I actually expected. They told me they would have to order the car in because the specific version I wanted wasn't in stock but they told me they would have it the next day. I came in the following day to pick it up, paid the down payment and signed the paperwork and I couldn't have been happier with my new 2012 VW GTI. More

That was a very pleasant experience in car buying. While I went with the TDI Passat in mind the choices were made easy and clear by Gordon.Even the color --which in the ads was flaky! He showed me what we c I went with the TDI Passat in mind the choices were made easy and clear by Gordon.Even the color --which in the ads was flaky! He showed me what we could expect--and I was pleased. We were always treated well and with a smile.At no time was any deal forced on us --even subtly . In my mind I thought these guys were the most un-car-salesmen type and told them so! While the wait for the car became a bit stressful and no definite time was forthcoming , both Ken & Gordon put me at ease and even gave me a (probable) cockamamie story about the delay! :-). Nevertheless they were very prompt at replies and immediately informed me when she arrived.After that the delivery was a breeze and I even got a better deal from VW finance (thanks Marshall) than my own bank. If all the above reads like a promo ad --so be it! I am sincerely pleased with the treatment and with the Car!! PS I saw the car in a TV ad first and then followed up on the net for details. More

This dealership has horrible customer service. The service advisor's answer to my questions about what might be wrong was "anything is possible". He was rude and condesending. The service manager sugg service advisor's answer to my questions about what might be wrong was "anything is possible". He was rude and condesending. The service manager suggested that it was my fault this guy was rude because I "interupted him". The undertone to this conversation being that I did not deserve the same considerations that other customers received. Then the general manager told me that the service manager has had this problem before and the service advisor was having a bad day. Everyperson that I talked with at this dealership has been rude and belittling. Also there is no person that will tell you that this behavior is not acceptable. If you want to be taken advantage of and talked down to go here. If not I suggest you go somewhere else! More

We did a lot of research before buying, and this dealership had the lowest price for the vehicle/mileage that we found anywhere. We sent an initial email which was promptly answered. When we arrived dealership had the lowest price for the vehicle/mileage that we found anywhere. We sent an initial email which was promptly answered. When we arrived at the dealership, Marc allowed us to test drive the vehicle, and had it cleaned and waiting for us. He applied zero pressure to us throughout the whole experience. He was easily accessible by phone and if we left a message, he called us back right away. When we finally bought the car, meeting with the finance manager took all of 20 minutes. There was no haggling or gimmicks. They also suggested that if we wanted to have the car looked over, a company called "Auto P.I." We had a great experience with them, as well. They were happy to comply with any requests for minor improvements to the vehicle. We were very impressed with their service overall. No complaints. More

This is for Johnny Jarrott at Charles Maund Imports. He is the nicest car salesman I have ever encountered. We did the whole deal in less than two hours. One thing I particularly liked was that we didn't is the nicest car salesman I have ever encountered. We did the whole deal in less than two hours. One thing I particularly liked was that we didn't have to go through that silly game of "let me go ask my boss." We negotiated, he made a quick call; we negotiated again. Very business like and not sleezy at all. Thatnk you Johnny Jarrott. Car is great -- We'll be back More

Marc Smith was very friendly and reasonable. He showed us a 2005 Mazda3, and sold it to us for a great price of 9000. He really seemed like he knew what he was talking about and made us feel very welcome. Th a 2005 Mazda3, and sold it to us for a great price of 9000. He really seemed like he knew what he was talking about and made us feel very welcome. The car was in good shape, and ran very smoothly. More

My overall experience with Charles Maund Imports was one of the best experiences I have had the pleasure of working with. I have purchased several cars from several different dealerships and Charles Maund I of the best experiences I have had the pleasure of working with. I have purchased several cars from several different dealerships and Charles Maund Imports was by far the best. My sales associate, Jack Colp was so personable and friendly, not one time did I feel anxious to leave, and I could have stayed there all day talking to him. We did not play the back and fourth game with the numbers. I got a very fair price on my trade and purchase price of my car. Not only would I recommend Charles Maund Imports to anyone, I have no doubt I know were I will buy a car in the future. Thank you Jack and everyone up there for a wonderful car buying experience. Tom Ordner More

VERY FRIENDLY SERVICE. JOHNNY(SALESMAN) AND GEORGE(FINANCE MGR) WERE VERY STRAIGHTFORWARD AND EASY TO DEAL WITH! MADE THE EXPERIENCE VERY PLEASANT! I FOUND THE VEHICLE ON AUTOTRADER AND MADE A GEORGE(FINANCE MGR) WERE VERY STRAIGHTFORWARD AND EASY TO DEAL WITH! MADE THE EXPERIENCE VERY PLEASANT! I FOUND THE VEHICLE ON AUTOTRADER AND MADE AN APPOINTMENT TO LOOK AT THE VEHICLE. WHEN I SHOWED UP, THE VEHICLE HAD BEEN CLEANED AND WAS UPFRONT LOOKING NICE! GEORGE HAD THE PAPERWORK DONE IN A TIMELY FASHION. More

They gave us wonderful service. They gave us the best trade in price for a car........ they even told us to try carmax for the best price and then competed with that price and got us a new car for the pr trade in price for a car........ they even told us to try carmax for the best price and then competed with that price and got us a new car for the price of a used car from carmax with a 5.9% interest rate...... Ya the monthly is a lil high for us; but that was because we didn't have a down payment for the car..... but we got the best gas mileage out there on the market for any car and it's a wagon which means that it can haul stuff, kids and is large enough to still be safe and it is stylish..... No complaints. Our next car will be a VW! More

I have absolutely no complaints about this dealership. I had the pleasure of working with both Ken Reeher and Jack Price - two knowledgeable and accommodating salespeople who led me straight to my 2011 Jett had the pleasure of working with both Ken Reeher and Jack Price - two knowledgeable and accommodating salespeople who led me straight to my 2011 Jetta. No shadiness, no pressure. Any questions I had were answered efficiently, and the service was truly top-of-the-line. I've already been called as a courtesy to see if everything is running smoothly. I would recommend this dealership to anyone looking to buy a VW. More