Vanguard Volkswagen

We went in to just look at the Jetta as I had not made up my mind as to what I wanted yet. I have been shopping for vehicles for over a year and this was such a pleasant experience, and the Jetta had everyt my mind as to what I wanted yet. I have been shopping for vehicles for over a year and this was such a pleasant experience, and the Jetta had everything we where looking for that we went ahead and bought it. I am thrilled with the experience and thrilled with the car. This being my first volkswagon and my first new car. More

Waited 45 mins for help and we were finally assisted by Todd Patton. He must have reached his quota for the month because he was not helpful. He treated us like children and figured us to be young and ign Todd Patton. He must have reached his quota for the month because he was not helpful. He treated us like children and figured us to be young and ignorant. He had done our homework and surprised him with a few questions. The price was not negotiable so we left the dealership and traveled north to Hewlett VW. We were in and out of their dealership in 1.5 hrs, keys in hand. Payments were $98 cheaper per month and the model was an upgrade from the Charles Maund vehicle we were looking at...shop around. Charles Maund will never get our business again. More

I went into the VW dealership to check out the Motor Trend car of the year 2012 Passat, as one of several car brands that I was interested in buying. Due to the professional and courteous salesmanship Trend car of the year 2012 Passat, as one of several car brands that I was interested in buying. Due to the professional and courteous salesmanship of Jack Price, my sales representative, I left convinced that the 2012 Passat 3.6L V6 SEL that he demonstrated to me was the car I wanted. I came back the next day and through hassle free and expeditious action, on the part of dealership personnel, managed to drive off with my new car. I highly recommend not only this particular model of Volkswagen, but also the Charles Maund VW dealership. More

No high pressure and I knew the price up front. I was very pleased with the purchase of my new VW. I would recommend Charles Maund VW to anyone. very pleased with the purchase of my new VW. I would recommend Charles Maund VW to anyone. More

I had been looking for the perfect used vehicle for several months and found the car I was looking for on cars.com. The website led me to Maund Imports, part of the Maund VW pre-owned lot. I had confir several months and found the car I was looking for on cars.com. The website led me to Maund Imports, part of the Maund VW pre-owned lot. I had confirmed the vehicle was still there by phone and was greeted by salesman, Dallas, upon arrival. He was knowledgeable about the car and looked up answers to questions I had. He was overly knowledgeable and let me make my own decision without salesman speech or pressure to "seal the deal today". Financing was easy on site and gave me about 1.5% lower financing than my credit union that I had used in the past for previous vehicles. Last vehicle I purchased at another site, took me 3-4 hours of playing the sales game and gimmick supplemental options. Maund Imports made the transaction straight-forward, easy and quick. I also got great resale value for my 97 Honda Civic. Thanks Maund VW for my new Camry Hybrid!! More

I went in to just talk about a new car and met with Joseph who started walking through what they had and what they cost. We walked out to the lot so I could see the 2012 VW GTI that I was interested in Joseph who started walking through what they had and what they cost. We walked out to the lot so I could see the 2012 VW GTI that I was interested in and was shooting the breeze about other similar turbocharged 4 bangers in the same class. He told me how the GTI would be better then gave me the keys and we went on a test ride. I loved the car and he solidified my decision with getting a new GTI. We went back to the office and took a look at a few different options and the costs associated with them. Shortly thereafter, I'm calling my insurance to see what owning this car would cost me there, and he's pulling up paperwork and speaking with Marshall to see what they could give me for my old car which they gave me a little more than I actually expected. They told me they would have to order the car in because the specific version I wanted wasn't in stock but they told me they would have it the next day. I came in the following day to pick it up, paid the down payment and signed the paperwork and I couldn't have been happier with my new 2012 VW GTI. More

That was a very pleasant experience in car buying. While I went with the TDI Passat in mind the choices were made easy and clear by Gordon.Even the color --which in the ads was flaky! He showed me what we c I went with the TDI Passat in mind the choices were made easy and clear by Gordon.Even the color --which in the ads was flaky! He showed me what we could expect--and I was pleased. We were always treated well and with a smile.At no time was any deal forced on us --even subtly . In my mind I thought these guys were the most un-car-salesmen type and told them so! While the wait for the car became a bit stressful and no definite time was forthcoming , both Ken & Gordon put me at ease and even gave me a (probable) cockamamie story about the delay! :-). Nevertheless they were very prompt at replies and immediately informed me when she arrived.After that the delivery was a breeze and I even got a better deal from VW finance (thanks Marshall) than my own bank. If all the above reads like a promo ad --so be it! I am sincerely pleased with the treatment and with the Car!! PS I saw the car in a TV ad first and then followed up on the net for details. More

This dealership has horrible customer service. The service advisor's answer to my questions about what might be wrong was "anything is possible". He was rude and condesending. The service manager sugg service advisor's answer to my questions about what might be wrong was "anything is possible". He was rude and condesending. The service manager suggested that it was my fault this guy was rude because I "interupted him". The undertone to this conversation being that I did not deserve the same considerations that other customers received. Then the general manager told me that the service manager has had this problem before and the service advisor was having a bad day. Everyperson that I talked with at this dealership has been rude and belittling. Also there is no person that will tell you that this behavior is not acceptable. If you want to be taken advantage of and talked down to go here. If not I suggest you go somewhere else! More

We did a lot of research before buying, and this dealership had the lowest price for the vehicle/mileage that we found anywhere. We sent an initial email which was promptly answered. When we arrived dealership had the lowest price for the vehicle/mileage that we found anywhere. We sent an initial email which was promptly answered. When we arrived at the dealership, Marc allowed us to test drive the vehicle, and had it cleaned and waiting for us. He applied zero pressure to us throughout the whole experience. He was easily accessible by phone and if we left a message, he called us back right away. When we finally bought the car, meeting with the finance manager took all of 20 minutes. There was no haggling or gimmicks. They also suggested that if we wanted to have the car looked over, a company called "Auto P.I." We had a great experience with them, as well. They were happy to comply with any requests for minor improvements to the vehicle. We were very impressed with their service overall. No complaints. More

This is for Johnny Jarrott at Charles Maund Imports. He is the nicest car salesman I have ever encountered. We did the whole deal in less than two hours. One thing I particularly liked was that we didn't is the nicest car salesman I have ever encountered. We did the whole deal in less than two hours. One thing I particularly liked was that we didn't have to go through that silly game of "let me go ask my boss." We negotiated, he made a quick call; we negotiated again. Very business like and not sleezy at all. Thatnk you Johnny Jarrott. Car is great -- We'll be back More