Vanguard Volkswagen

Thought I Would Give Them a Chance. I owned my VW CC that I brought from the VW dealership in Georgetown for three years but I do a lot of mileage. Friends had recommend that I give Cha I owned my VW CC that I brought from the VW dealership in Georgetown for three years but I do a lot of mileage. Friends had recommend that I give Charles Maund VW a try as I was in the market of looking for a new CC or Passat and they were close to my work. The experience at the initial meet was great but I classify that as customer service. Later I received a call from the sales person who I will not name stating that my vehicle had been in an accident as mentioned on Carfax and I have a lot of miles (86,000) and that my price would be (blah) to be in a Passat. Well, that was a slap in the face and so what if the car has been in an accident (many could not tell it had been as my family has a business in body repairs overseas) and...is that the best you can do on the price of a Passat?? Pfft...blew them off and walked right back to my VW dealership in Georgetown and they made it all happen in my price range, brand new Passat and I was treated as a customer for life not just a sale. Thank you for the treatment of a statistic as you lost a sale. More

showed a bs carfax Bought a used murano a year ago with a clean carfax just went to resale and the carfax had an accident on it. We were obviously given a bogus carfax Bought a used murano a year ago with a clean carfax just went to resale and the carfax had an accident on it. We were obviously given a bogus carfax and will be reporting them to bbb. More

I knew which car I wanted and I called everywhere trying to find it. Not only did they have a great vehicle selection they also gave me the price that I wanted on my new car and gave me more for my trade th to find it. Not only did they have a great vehicle selection they also gave me the price that I wanted on my new car and gave me more for my trade than I thought it was worth! I did a 3 year lease and Jason Sackett was my finance manager, he did a great job explaining the benefits of a lease and he was right it was the perfect fit for me! Pedro and Lee the sales managers were great they even played my favorite song for me while I was waiting to get into finance. Dale McConnel the general manager even shook my hand and thanked me. Paul set my first service appointment and the service department was very helpful answering questions I had about my car. I will be back in 3 years when my lease is up!! More

Very very disappoint with VW at Austin!!! I can't Very very disappoint with VW at Austin!!! I can't believe that how their service works terrible They are The king of scratch-making! We have fixed a Very very disappoint with VW at Austin!!! I can't believe that how their service works terrible They are The king of scratch-making! We have fixed a part of real glass under my warranty. It was ok, yet- they made small or dig scratches around the part that they fixed. We just found them and complained it. They,first time, tried to rub with the compound formula to remove all of tiny scratches. But still we could see deep and some scratches remained on the surface. We could not be satisfied !of course! We kept complaining they admitted that it was their fault . So they told me that bring our car again and they would fix that. So we visited next day, however, they took our car the body shop and rubbed harsh more wi the same compound product something. Because we could see and feel obviously the painting got lost in depth, we could not stop this complaint. They suggested that they would paint next time on the part that they couldn't handle it now. But we have to rent a car during 2-3days . I don't have other vehicle and I don't think this is not charged of mine. I can't accept their deal(?). I spoke up aloud I can't trust here VW service, we saw not only my car, there are many cars got scratches after the service, and my car was getting worse after VW touched it. So I want to fix it at other body shop but they said no! And i said I can't pay for renting a car but they said NO! Last, I said then if you paint on the part and if color is different from other body, it's all your responsibility, but they said NO! We gave up the conversation because they never accept any our complaint. It Sucks! I don't want to pay for renting because of all their fault!! We bought the car at the Mercedes Benz store in Austin originally and we went there to request for fixing the inside the door trimming (because VW said they only care inside the car warranty in 1year :/ ) but Benz said, they heard that about the scratches from VW , they were trying to avoid to fix our car. They said they are afraid of getting any possible problem after the service as like VW!!! We bought it from Benz store and it happened in 2weeks. No one wants to be responsible for my car! Benz told me that any time we can ask VW to fix the car under the warranty when they were selling the car! Now look at them both companies! I want to spread this happening to all don't trust and don't waste your money and time at VW here! More

Had a great experience .... although expecting the worse the staff at Charles Maund was great and very helpful. The new Jetta I bought is awesome what a fun car to drive. Great place to buy a new car!!! the staff at Charles Maund was great and very helpful. The new Jetta I bought is awesome what a fun car to drive. Great place to buy a new car!!! More

They lost our trade-in paperwork. Never paid Off our They lost our trade-in paperwork. Never paid Off our trade-in but sold it without a proper title. It took so many phone calls it get it cleared up. They lost our trade-in paperwork. Never paid Off our trade-in but sold it without a proper title. It took so many phone calls it get it cleared up. Lied about sending payoff check. Said it was hand Delivered but sent it in mail! They had to drive about 1 mile to deliver to bank. Could even get a phone call From the general manager. Just ignored us. I like my jetta and liked salesman. Buyer beware. I really would like to think its isolated incident but .... More

We went in to just look at the Jetta as I had not made up my mind as to what I wanted yet. I have been shopping for vehicles for over a year and this was such a pleasant experience, and the Jetta had everyt my mind as to what I wanted yet. I have been shopping for vehicles for over a year and this was such a pleasant experience, and the Jetta had everything we where looking for that we went ahead and bought it. I am thrilled with the experience and thrilled with the car. This being my first volkswagon and my first new car. More

Waited 45 mins for help and we were finally assisted by Todd Patton. He must have reached his quota for the month because he was not helpful. He treated us like children and figured us to be young and ign Todd Patton. He must have reached his quota for the month because he was not helpful. He treated us like children and figured us to be young and ignorant. He had done our homework and surprised him with a few questions. The price was not negotiable so we left the dealership and traveled north to Hewlett VW. We were in and out of their dealership in 1.5 hrs, keys in hand. Payments were $98 cheaper per month and the model was an upgrade from the Charles Maund vehicle we were looking at...shop around. Charles Maund will never get our business again. More

I went into the VW dealership to check out the Motor Trend car of the year 2012 Passat, as one of several car brands that I was interested in buying. Due to the professional and courteous salesmanship Trend car of the year 2012 Passat, as one of several car brands that I was interested in buying. Due to the professional and courteous salesmanship of Jack Price, my sales representative, I left convinced that the 2012 Passat 3.6L V6 SEL that he demonstrated to me was the car I wanted. I came back the next day and through hassle free and expeditious action, on the part of dealership personnel, managed to drive off with my new car. I highly recommend not only this particular model of Volkswagen, but also the Charles Maund VW dealership. More

No high pressure and I knew the price up front. I was very pleased with the purchase of my new VW. I would recommend Charles Maund VW to anyone. very pleased with the purchase of my new VW. I would recommend Charles Maund VW to anyone. More