
Vanguard Volkswagen
Austin, TX

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291 Reviews of Vanguard Volkswagen
We enjoyed working with the dealership and sales rep. They were able to help get as much information up front before we got there. Overall very easy to work with They were able to help get as much information up front before we got there. Overall very easy to work with More
Efficient process from test drive to purchase. They went out of their way to provide a loaner vehicle while I was waiting on my new vehicle to arrive. The financing process was clear and they were They went out of their way to provide a loaner vehicle while I was waiting on my new vehicle to arrive. The financing process was clear and they were responsive to my personal needs. More
Excellent, professional service! !! Ryan in sales took care of all the leg work for me. I just had to show up and sign. Finance gentleman explained everything thoroughly and didn’t ma !! Ryan in sales took care of all the leg work for me. I just had to show up and sign. Finance gentleman explained everything thoroughly and didn’t make me feel like a bother for all my questions. The whole experience was smooth and easy peasy. They truly went above and beyond to make sure I left completely happy. I will definitely be back here for my next vehicle. 5 stars all the way around More
I cannot praise William Cole enough for his kindness, compassion, professionalism and first class service. From the moment I inquired about the Highlander we have been searching high and low for, he has compassion, professionalism and first class service. From the moment I inquired about the Highlander we have been searching high and low for, he has been promptly responsive, honest, informative, and client focused- he wasn't just a salesperson, he was a consultant and master at his field. Just one example of this is assisting me with the test drive and sale of the vehicle with a one year old... He came to our house, allowed me to do the test drive with patience and grace. When I told him I needed to return a defective vehicle I purchased from another dealership and would be left without transportation, he offered to pick me up and take me where I needed to go. His follow up was phenomenal. Even though the vehicle was not meant to be, I will be referring him to my dearest friends and colleagues as I have 110% trust that they will be in the best of hands. Thank you William, you have certainly raised the bar. More
It was very easy to purchase a new vehicle through this dealership. We received a notification that they had some new cars in stock and we went to look and found one that suited our price range and made th dealership. We received a notification that they had some new cars in stock and we went to look and found one that suited our price range and made the purchase. They offer some interesting new "bonuses" when you buy a new car and use this app for tracking your cars important milestones. Even the paperwork had been reduced to everything being placed on a convient little USB drive! The sales guy was knowledgeable and a pleasure to work with and the financing dept was super easy to breeze through. More
Excellent dealership. Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car tha Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car that the people at dealership did not try to upsell me. Best experience ever, will recommend and buy again at Charles Maund with Billy. Even the finance department was great!!!! Thank you very much. Roberto Garcia More