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Vanguard Volkswagen
Austin, TX
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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292 Reviews of Vanguard Volkswagen
March 09, 2022
Excellent dealership. Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car tha Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car that the people at dealership did not try to upsell me. Best experience ever, will recommend and buy again at Charles Maund with Billy. Even the finance department was great!!!! Thank you very much. Roberto Garcia More
by Paparg
Employees Worked With
Kenneth Alumbaugh, Billy Hankey
February 17, 2022
I had the best car purchase experience with Will. He was easily accessible both at the dealership and by phone, email, and text. He was always cheerful, patient at answering all my questions without He was easily accessible both at the dealership and by phone, email, and text. He was always cheerful, patient at answering all my questions without making me feel put off, and very informative about the car's features--even showing me features about which I didn't know to ask. I appreciated that he was funny and not aggressive or pushy, but really listened to what I was looking for in a car. I asked him to keep me informed about inventory and he did as promised. Overall just a great personal vibe that impacted my experience. TBH, the dealership office looked a little sad and dingy, but I'm hoping that means they are using extra money to compensate their awesome employees like Will. I don't need fancy facilities, but I do want to know that my car will receive quality auto care and employees have good working conditions -- that would boost my confidence in bringing my vehicle back for maintenance and to invest in my relationship with a hometown dealership for my family. More
by Julie A.
Employees Worked With
William Cole
January 25, 2022
Found the car I was looking for quickly, especially given the long order times. Paperwork was really quick and was probably in and out within an hour. the long order times. Paperwork was really quick and was probably in and out within an hour. More
by eochoa260
Employees Worked With
Kenneth Alumbaugh, Ryan Wong
January 22, 2022
I worked with Billy and Pedro. Both were very professional, friendly and honest. It's my first time buying a car in the US and it took me months to find a dealership that is willing to listen to professional, friendly and honest. It's my first time buying a car in the US and it took me months to find a dealership that is willing to listen to its customers. Pedro and Billy never tried to sell anything I didn't need and listened to what I was looking for. I highly recommend working with them at Charles Maund Volkswagen! Can't wait to drive my new car! More
by Erik
Employees Worked With
Pedro Gallardo, Billy Hankey
January 19, 2022
The dealership was so helpful throughout my entire lease and purchasing process. Whenever I had a question or needed maintenance done on my car, Charles Maund VW helped me take care of everything so quickly and purchasing process. Whenever I had a question or needed maintenance done on my car, Charles Maund VW helped me take care of everything so quickly and easily. Ryan, specifically, was so helpful throughout the entire process. I never anticipated that buying out my lease would be as easy as it was. More
by catbuechler
Employees Worked With
Ryan Wong
January 04, 2022
Caleb was great to work with. He was very friendly and helpful, both before and after the sale. I would highly recommend Caleb and the team at Charles Maund Volkswagen. helpful, both before and after the sale. I would highly recommend Caleb and the team at Charles Maund Volkswagen. More
by JohnB
Employees Worked With
Caleb Gutierrez
