Vanguard Volkswagen

Friendly, helpful service--with a video! All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main service pr All the people who greeted me, drove me in the shuttle, sent me a video of what was going on with my car "backstage," as well as my my main service provider, Brant, were helpful and friendly. Brant even offered tips on how and when to make the most of my extended warranty and its renewal. This was one of the best experiences I've had in the "something's wrong with my car" category! More

New Jetta! I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very accommod I worked with Barry Westover, he made the process easy and enjoyable. He made sure to only show me the cars I was interested in, and was very accommodating to any requests I made. If you're in the market I would highly recommend stopping by and chatting with him. More

Very dodgy and disorganized They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer servi They had the car and price I wanted but that was it. They were disorganized through the whole process and so far have totally failed in customer service. Once they sell you the care hey do not care about another thing. Good price. Good car. That's it. More

Service in Charles Maund Volkswagen This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. Oil changes are cheaper then anywhere else. I was working with mechanic Brendan Flegle- the best !!! Showed me how to change air filters to save money next time on service in the shop. I am VERY VERY happy Amanda DeHart from services department was above and beyond. More

Great Experience! I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from t I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from there. She got me a loaner, was extremely communicative with me and she worked with the other dealership to make sure the repairs were taken care of without me being out a dime. Thank you, Jenny! More

Pre-Owned Purchase, Great Service I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned veh I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned vehicle, and Barry Westover in Sales helped me find the car that met my needs and get to the price I felt comfortable with. I never felt pressured and they made sure I was happy with each step of the process. Compared to elsewhere, a hassle-free car-buying experience! More

2nd New VW purchase here, in 2016!! Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is fl Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is flooded with vehicles, dealerships, and sales associates, all scrambling to get that buck! If you do your research, you can have a very hassle free experience, and make a purchase, fairly easily. The companies that stand out, are the ones that go the extra mile, to take all of the headache out of your experience, and provide outstanding customer service from initial greeting, (regardless of: internet, in person, via phone), and throughout the entire process. One such VW dealership in the Austin area does this consistently, Charles Maund VW, and one sales associate, really stood out in the process, Joy Baello!! Joy was a "joy" to work with, at every stage of the shopping, buying, delivery, and introduction to CMV services, & parts departments. Joy goes out of her way, working extreme hours, many times without breaks, or lunch, to ensure that her customers are having THE BEST auto buying experience possible!! Her attention to detail, and eagerness to please shines through in this industry! Joy is never pushy, and always provides the customer with ALL of the necessary information, to make the best decisions for your family's needs. Both of my purchases at this dealership, have been the best auto buying experience, I have ever had. I would not hesitate to recommend Joy Baello, or Charles Maund VW to anyone wanting to buy a new or used vehicle, of any make or model. They will go out of their way to do the best they can for you, and save you thousands of dollars, along the way! More

Super Professional and Customer Oriented! OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealers OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealership with a superb service department. Burt handles my service needs and is smart, knowledgeable, and a pleasure to work with (in short, he's a real pro). Also, a few months ago Joy, was a pleasure to work with as I purchased my second Tiguan. I give this dealership my highest recommendation! More

Service Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is f Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is friendly, helpful, and professional too. More

Tiguan new to me Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a d Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a day. It made a stressful experience turn into a great one. Can't thank Joy enough. More