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Vanguard Volkswagen
Austin, TX
294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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294 Reviews of Vanguard Volkswagen
October 13, 2017
Buy from Charles Maund VW and ask for Joy! Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores Best experience and best price! We shopped around the local Volkswagen stores and were willing to drive to San Antonio or Dallas to the bigger stores if it meant saving money and a good experience. Joy Baello our sales rep helped us learn about the different models and trims. She asked us the questions to help us find the right car and was always mindful of our budget. My wife had already visited Hewlett and I went to Onion Creek. The courtesy, the service and the savings all made sense at Charles Maund, we couldn’t be happier and Joy made the difference. More
by frankhenry310
Employees Worked With
Joy Baello
October 04, 2017
Infiniti G37 I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent expe I found the car on the internet and responded. They replied quickly. Very good price and no games from the sales people. This was an excellent experience and I highly recommend Chas. Maund. More
by chipper
Employees Worked With
Paul Berube, in sales
July 14, 2017
Love our New Tiguan! We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to any s We purchased our 2017?Tiguan from Ben Blackwell at Charles Maund VW. He was so professional and courteous. We will definitely recommend him to any subsequent patrons. He really is knowledgeable on Volkswagens. More
by Texas1872
Employees Worked With
Ben Blackwell
July 10, 2017
2013 VW Jetta Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised. Salesman listened and found me a car that worked, at a fair price. Good follow up after the sale. Jo made sure car was ready when promised. More
by Epikal
Employees Worked With
Joy Baello
June 15, 2017
Disappointing Help with a Problem GTI On the verge of giving up on VW due to several factors at Charles Maund: inability and unwillingness to service my used GTI with 35,000 miles purchase On the verge of giving up on VW due to several factors at Charles Maund: inability and unwillingness to service my used GTI with 35,000 miles purchased from Charles Maund six months ago that constantly has electromechanical issues and has been stalling at low rpm. I just recently was hung up on while trying to schedule an appointment for a loaner as soon as possible, since my window switches have gone out and windows are stuck in a down position. Onion Creek immediately gave me an appointment, and I don't feel the need to Charles Maund, or purchase another VW after the diesel golf scandal and now a GTI full of issues. More
by katenye
Employees Worked With
Jason, Brant Palumbo
May 25, 2017
Service success Brant Palumbo took great care of me the other morning. Very freindly, efficent and easy to work with. I have always had good experiences with Charles Brant Palumbo took great care of me the other morning. Very freindly, efficent and easy to work with. I have always had good experiences with Charles Maund since I moved here 7 years ago. More
by Jdias1977
Employees Worked With
Brant Palumbo
May 11, 2017
VW Maud service goes above & beyond! My battery died yesterday at one of the parking lots near the VW location. I didn't have much expectations when I called them asking what could be don My battery died yesterday at one of the parking lots near the VW location. I didn't have much expectations when I called them asking what could be done. They ended up sending a service consultant (huge thanks Jason!) who did jump-start my car and made an open slot to replace the battery that afternoon. You rarely see such excellent service and dedication to customer these days - well done VW Charles Maud! Huge thanks to everyone involved: service director who signed it off, Jason for picking me up and Jenna who assisted me along the way More
by pawelp
Employees Worked With
Jenna, Jason
March 26, 2017
Car repair My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide My car is running much better and the repairs where done in just a few hours and Leslie the mechanic with the video was very clear and I could decide what repair to do first and what to wait on. More
by VWFL60
Employees Worked With
Leslie , Erica Alcordo
March 09, 2017
Great people, great service. These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price is s These folks are great, they are friendly and do a good job explaining everything in understandable terms, you get what you pay for, and the price is steep, but you want the work done correctly by people who specialize in VW service. More
by Aaron Stephens
Employees Worked With
Shelley Freid
March 02, 2017
Brant was great I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you! I had an issue with my AC and Brant got everything taken care of right away: the warranty, the diagnosis, and the loaner car. Great guy, thank you! More
by Tat Lic
Employees Worked With
Brant had a different last name than listed here
