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Vann York Nissan

High Point, NC

4.4
109 Reviews

1810 South Main Street

High Point, NC

27260

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109 Reviews of Vann York Nissan

June 06, 2023

Worst service. Took it back twice for same issue. Mile from dealership found tire sliced. More

by roberthgoode
Recommend Dealer
No
Employees Worked With
Service
Jul 28, 2023 -

Vann York Nissan responded

Hi Robert, we strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. I certainly empathize regarding the points mentioned in your review and we apologize for any inconvenience we have caused you. We will work on ways to improve our services to avoid the same type of confusion in the future. I have shared your concerns with the parties involved and we will make things right for you. Thank you for reaching out to me and letting me know about your experience. It was a pleasure talking to you.

October 08, 2022

Everyone was very helpful! Would recommend this dealership to anyone that needs a Nissan. Thank you to Robert, Eric and Ron for everything!! More

by samantha.mackenzie0524
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blackston, Eric Dark, Ron Parson Jr
Oct 17, 2022 -

Vann York Nissan responded

Samantha, we are always more than happy to see you and assist you with your automotive needs. Doing things right is what we like to do! Robert, Eric, and Ron will be looking forward to your next visit!

June 06, 2022

Very displeased with this dealership. I purchased a Nissan Pathfinder 4 years ago. I went to get an oil change. I had a coupon (which I paid for in the contract) only to get to the dealer More

by Steven Allison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Lawing
Jun 13, 2022 -

Vann York Nissan responded

I apologize for any inconvenience or miscommunication on our part and we would be happy to discuss further. Please contact us at 336-821-2045 to address your concerns. We look forward to hearing from you soon. Thank you for sharing your concerns, your feedback is greatly appreciated!

June 03, 2022

I just purchased a 2022 Nissan Altima, great cars and great workers! Helped me and showed me all my choices and worked with me. More

by chasity.beck552
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith , Scott Thomas, Chris Lawing
Jun 13, 2022 -

Vann York Nissan responded

It's great to hear that we have more than meet your expectations. I'll be sure to share your comments with our team. Congrats on your new 2022 Nissan Altima!

May 29, 2022

They knew what I wanted and had great knowledge of the vehicles! My sales person was awesome. More

by herbert.bridges
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron parson
Jun 13, 2022 -

Vann York Nissan responded

Thank you for this excellent review! Our team takes great pride in product knowledge. Please let us know if there is anything we can do for you in the future.

March 10, 2021

Not happy at all with the service I received. I was told my car was ready and when I picked it up, the carpet and under the drivers seat was still wet where the sunroof line leaked. Mold was still there. I More

by linda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amber
Mar 12, 2021 -

Vann York Nissan responded

Linda, we regret to hear if your experience with us has failed to meet expectations. If you would like to speak with us directly, please feel free to call us at 336-821-2045, as we are here to listen. I look forward to seeing you soon! Thank you.

January 09, 2021

Don't waste your time with this dealership...plain and simple! I bought a 2011 Frontier from them in 2011, and never had an issue with that truck. On 1/4/21, my wife and I went to have the oil changed i More

by Clking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Thomas
Jan 18, 2021 -

Vann York Nissan responded

We are very sorry to hear that you were not pleased with your recent experience at our dealership. We value our customers and aim to make their car buying experience as painless and hassle-free as possible, so we regret that was not the case for you. Thank you for giving us an opportunity to work with you towards a resolution for your concerns. We appreciate your patience while we work out the details.

December 31, 2020

When you buy a used car from them customer service sucks. They really don't wont alot to do with you after you sign papers. More

by TWHITE501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Thomas
Jan 04, 2021 -

Vann York Nissan responded

Thank you for taking the time to write us this candid review! We are very sorry to hear we did not meet your expectations. Thanks for sharing and hope to work with you again in the near future.

August 19, 2020

This place is a joke. I called today to inquire about buying a new car. I asked for a sales manager and was transferred to Scott who then , didn't answer my question, transferred me to Howard. Howard ini More

by Jlove1515
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Howard, Scott , Scott Thomas
Aug 24, 2020 -

Vann York Nissan responded

We are extremely sorry to hear about this and sorry to disappoint. The behavior you describe is unacceptable and we appreciate you bringing it to our attention. Please reach out to me directly as we want to address your concerns in the most suitable way. We look forward to hearing from you. Elizabet h Penaloza 33-821-2045

August 18, 2020

this is by far the worst dealership I have ever been to. Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me More

by scarletsmommy311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department and Mr Thomas the GM, Scott Thomas, Chris Lawing, Tony Rodriguez, Kristin Wrenn
Aug 14, 2020 -

Vann York Nissan responded

Natalie, we're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. We pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer. Please reach out to me at your convenience, Elizabeth Penaloza 336-821-2045.

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