Vann York Nissan

this is by far the worst dealership I have ever been to. Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me the car (used) lied about the age of the car which I finally caught while signing papers. They then put the wrong mileage on my paper work which I then had to have fixed after I bought the car. fast forward two days and she was in the shop for the 1st of many many times. In the first 34 days I owned my car I drove it for 14 of those days! not consecutively as I had 5 loner cars in that time. Also give me the wrong tag and in the 14 days I did have it I was driving with an illegal tag! then let's just say over a year my car was in the shop more times than I can count. fast forward 1 year and my car would not pass its state inspection because they illegally passed it when i bought it with to dark of tent on it and tried to say i put the tent on after I bought it. when I informed them I had taken pictures of the car the day I bought it before I even left the lot they changed thier tone and offered to take the tent off and inspect it! ummm after accusing me of putting something illegal on my car nope don't think so. i asked to be put in a different car comparable to the one I was in. they showed me xxx cars and when I told them no and not to run my credit till i talked to my husband they still ran it!!! I took my business to a new dealership and have had an excellent experience. dont do business with this dealership they dont care about you just a sale and won't own up to doing something wrong! More

Excellent Customer Care Looking for a Nissan? Ask for Jamall MacFarlane. Outstanding customer experience with this young man. Finance Manager Misty Broadus helped complete Looking for a Nissan? Ask for Jamall MacFarlane. Outstanding customer experience with this young man. Finance Manager Misty Broadus helped complete the deal with efficiency and answered any questions I had before signing the bottom line. More

Untrustworthy dealership practices-GM is avoiding customers We bought a Rogue in 2019 and started having mechanical issues immediately. We took the vehicle back to the dealership multiple times (more than 5), We bought a Rogue in 2019 and started having mechanical issues immediately. We took the vehicle back to the dealership multiple times (more than 5), of which our issues were documented. Mind you, this is almost a 2 hour drive one-way. During one of our initial trips to the repair shop at the dealership regarding the judder we were experiencing we were told it was possibly that the vehicle would need a new transmission, but no move was made toward replacing it while it was under warranty. The repair shop would claim it was other misc reasons at to why my vehicle was shaking at idle, but they would continue to DRIVE it around and run up the mileage on the car. They kept the Rogue for almost a month and drove it, even though they were aware the issue was noted at idle. Now, a year later after a diagnostic test they said the transmission needs to be replaced, and of course it is past the warranty mileage. Customer Care said it is up the General Manager to by-pass that requirement for the remaining cost will now belong to us despite the fact that we've spent over $2,000 in costs and maintenance on this vehicle in only a year already, now we'd be responsible for another $1,200 to replace the transmission because now they are ready to admit the transmission needs to be replaced. Did I mention that 1. Nissan has Technical Service Bulletins for the 2015 Nissan Rogue noting the issues with the transmission issues at idle and what they dubbed the "judder" or engine shaking, 2. The documentation we have shows that when the initial declaration that the transmission needed to be replaced was within 2 months of the purchase of the vehicle and while it was under warranty, 3. they went as far as eating the cost of replacing the catalytic converter on the vehicle to avoid replacing the transmission, even the new service manager was surprised that the previous service manager made this move and there does not seem to be any paperwork to show this was done since it was a surprise to everyone when we explain this , and 4. Corey the General Manager of the dealership has been avoiding our phone calls for approximately 2 months now. We have left multiple voicemails and messages and NONE of them have been returned to us. We have been trying our best to resolve this issue in a respectful manner with the dealership, so if you value your time and money, I warn you to please take your business elsewhere because this has been an absolute nightmare for us running back-and-forth across the state for a year trying to get them to do their due diligence and repair what should have been done a year ago. More

we purchased 4 vehicles there we went in a an oil change and were treated like Garbage there xxxxx there I’ll never go again and were treated like Garbage there xxxxx there I’ll never go again More

Bad experience Recall issue. Made appointment to correct recall problem. Arrived a few minutes early. After waiting 30 minutes, asked for an update. Was told they wo Recall issue. Made appointment to correct recall problem. Arrived a few minutes early. After waiting 30 minutes, asked for an update. Was told they would get to my car soon. Waited another 30 minutes and my car was still parked in the waiting area. Requested my keys. The female service technician gave them to me and the male service technician, who had never spoken to me, said "Have a nice day."Smart aleck response. I have purchased a vehicle from this dealership before, but never again. More

Great service department I live in Winston Salem and I drive to High Point to get my car serviced and we have a Nissan dealership, that should be enough said!! Great service d I live in Winston Salem and I drive to High Point to get my car serviced and we have a Nissan dealership, that should be enough said!! Great service department, while I was there a lady pulled up who had dropped her credit card between her door window seal, she asked them anyway they could get it out, just let me say nothing was said about price one of the tec put on some rubber gloves went to her car pulled the door cover off got her card and popped it back on in less then 10 minutes and she was on her way. Oh and by the way the service I got was done as a courtesy, even though I told them the dealer in W-S wanted to charge me $179.00 to do it, the look I got was what! Then I was told don't worry about it we got you, took 15 minutes, now can you say helpful and honest!! More

First Service Visit Today I had my first Service Visit at Vann York Nissan. VERY IMPRESSED. SERVICE WAS EXCELLENT. I had my oil changed, installed running boards and had Today I had my first Service Visit at Vann York Nissan. VERY IMPRESSED. SERVICE WAS EXCELLENT. I had my oil changed, installed running boards and had them just check out my Frontier. All was well. Very professional with a very nice living room type waiting area. Everyone was very friendly and helpful. I will always have my Frontier service at Vann York. Thank you for a pleasant experience today. More

Enjoyed purchasing a new Nissan Rougue. The Sales people were polite and helpful as we came into the Nissan area and have been that way every time I go in. Were not pushy or tried to hur The Sales people were polite and helpful as we came into the Nissan area and have been that way every time I go in. Were not pushy or tried to hurry me into picking the SUV I wanted. More

Avoid this dealer. Undercuts customers to maximize profits. Go somewhere else when buying a used car or even a new car. Told my finance manager I specifically did not want to get the $1500 extended warranty whe Go somewhere else when buying a used car or even a new car. Told my finance manager I specifically did not want to get the $1500 extended warranty when he asked me to later find out that Todd McKenzie hid it into my purchase without my knowledge. I was never made aware nor even took advantage of the warranty that he supposedly snuck into my car purchase. It was my first time buying a car and he unfortunately took advantage of this. This is the business of buying a car and this dealer is definitely not the only one that does this to customers and it’s just sad and shameful. Please be wary when servicing your vehicle there as well as they will recommend you for stuff you don’t need. Just be cautious if Vann York Nissan is your last resort when buying a car as they will do everything that they possibly can to stretch their profits. Haven’t been back since I bought the car and I never will. My advice is to look elsewhere for a better car buying experience and avoid Todd McKenzie if you can if you don’t wanna get scammed $1500. More