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Varsity Ford
Ann Arbor, MI
1,483 Reviews
Family-owned and operated for over 45 years, Varsity Ford has built a reputation for delivering exceptional customer service and an unmatched dealership experience. From our state-of-the-art facility to our knowledgeable and friendly staff, everything we do is centered around your comfort, convenience, and satisfaction.
As Michigan’s largest Ford dealership, Varsity Ford offers one of the biggest selections of new Ford vehicles in the state — second only to Ford Motor Company itself. In addition to our extensive new inventory, we also carry a wide variety of Ford Certified Pre-Owned vehicles and quality used cars from many other makes and models to fit every lifestyle and budget.
Our commitment to excellence has earned Varsity Ford five of Ford Motor Company’s highest honors:
President’s Award
Triple Crown Award
Partners in Quality
Ford One Hundred Club
Employee Excellence Award
Whether you’re visiting for routine maintenance, shopping for your next vehicle, or exploring financing options, our team is dedicated to making your experience simple, transparent, and enjoyable. We work hard to help every customer take advantage of the latest Ford incentives and rebates while maximizing the value of their trade-in.
For outstanding service, unbeatable selection, and a dealership experience you can trust, think Varsity Ford first.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,483 reviews
September 15, 2011
In 2008 I took in my Edge to have them check out the AWD system under warranty. I made an appt on the phone and brought it in first thing in the morning. I never heard back from them, so at 4pm I called and system under warranty. I made an appt on the phone and brought it in first thing in the morning. I never heard back from them, so at 4pm I called and they said that they wanted to keep it for another night as they didn't get to it yet. I said no, and picked it up. I told them that I have never had a dealer do that before, and would go elsewhere. They didn't really care. In 2011, I thought I would give them another chance. I live very close to them, so it was convenient. I made an appointment and again dropped it off first thing in the AM 7:30. I never heard from them and at 3pm called and they wouldn't be able to get to it, and wanted it another night. Not going back again. If you make an appointment they should be able to get to it. All other dealers do. They wasted 2 hrs of my busy work day and lost a customer. The other dealer I took it too, figured it out in 10 minutes. More
by cawfebug
Employees Worked With
Service Department
April 10, 2008
I drove to Varsity on monday evening to shop for a new Ford Edge...I was greeted by Kay Ferguson who is the new car sales manager at this dealership....she was very professional...she helped me choose my Ford Edge...I was greeted by Kay Ferguson who is the new car sales manager at this dealership....she was very professional...she helped me choose my dream car from a very large selection of many colors and options...she took the time to go on a test drive with me and demonstrated the many electronic functions on this vehicle...from the sync system to the sirius radio option...i never felt rushed or pressured she worked out several purchase and lease options for me to choose from....she allowed me to make my own decision and was never pushy...I got the deal and the car I wanted....my new edge was delivered to my office the following day....sparkling clean with a full tank of gas..I will be sending my friends and family to see her if they are in the market for a Ford. More
by biggun1
Employees Worked With
kay ferguson
September 06, 2004
I assumed that a ford dealer would be the best people to service my vehicle. But i was wrong. I went in for a regular oil and filter change and tire rotation. The service man told me i had a major oil leak service my vehicle. But i was wrong. I went in for a regular oil and filter change and tire rotation. The service man told me i had a major oil leak and would need to change the engine seal and would cost $800. <br>Also since my car was approaching 60,000 miles i needed to change the timing belt which would cost another 400.<br><br>I decided to get a second opinion and the trusted neighbourhood mechanic told me my car had leaked not more than a few teaspoons for the life of the car and I had no problem at all.<br>Also I have a 99 Escort ZX2 which only needs the timing belt to be inspected at 120000 miles. I would assume that a "Blue oval certified serviceman" would know this. I guess I assumed wrong.<br><br>Im not going back to varsity ford. More
by mpraju
