
Varsity Ford
Ann Arbor, MI
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Of all the dealerships I have ever interacted with, this was one of the most no-nonsense, no-hassle, transparent and a honest dealership experience. A shoutout to Mark Freyberg, with whom I interacted throu was one of the most no-nonsense, no-hassle, transparent and a honest dealership experience. A shoutout to Mark Freyberg, with whom I interacted throughout the buying process and my replies via email were less than a few minutes from the time I sent them! I ordered a custom vehicle from them on October'21 (delivered March'22) because: 1. Pricing structure was transparent and was sold at MSRP with no additional dealer markup 2. Took X-plan 3. Price of MSRP increased during production and varsity ford honored original price at the time of placing order without me mentioning anything at the time of purchase 4. Locked my incentives at the time of ordering, giving me freedom to use the incentives at the time of purchase or incentives offered during ordering 5. I had $0 deposit to for custom vehicle orders, which is outside the norm for other dealerships which require $500 deposit 6. Specifically instructed to not put any dealer sticker in & on the car, they obliged and even took out window sticker out before delivery 7. Did not push me to purchase anything I did not want, no hidden anything. I would wholeheartedly recommend Varsity Ford for a Ford purchase, one cant go wrong. More
Tony Madison gave my daughter and I excellent customer service! He was very attentive to all my questions and concerns about the vehicle I was intrested in. I truly appreciated that he did not pressure me service! He was very attentive to all my questions and concerns about the vehicle I was intrested in. I truly appreciated that he did not pressure me into a sale. He was quick to prepare and email all the necessary paperwork that my loan officer needed for the purchase of the vehicle. He also quickly requested any additional information he needed from me to make the purchase go smoothly. He also offered a driver to assist with pick up since we lived about an hour away! Tony had me check over the vehicle prior to purchase to make sure that I was satisfied. He was truly a quality salesman that I will highly recommend. It was a pleasure doing business with him. Christy Podhorsky More
Great dealership, and a good amount of quality used cars to choose from. Staff is friendly and helpful! Tony was very helpful and very patient as we decided on a vehicle! Hope to work with him in the future to choose from. Staff is friendly and helpful! Tony was very helpful and very patient as we decided on a vehicle! Hope to work with him in the future. More
Purchased a certified pre owned vehicle less than a month ago with low mileage . No paperwork was given to me when I left the lot aside from odometer reading and temporary registration . I was told it month ago with low mileage . No paperwork was given to me when I left the lot aside from odometer reading and temporary registration . I was told it would be mailed with my plate . Plate not received until days after the temporary one expired . Salesman made it seem like I was getting some great discounts but upon receiving final paperwork , ( you can’t read the one they give you to sign on site because it comes to your email and is in pin point font , plus they are rushing you through the process ) I basically paid the full list price. Haven’t even put 300 miles on it and transmission is already acting up , there’s a funny metal rattling sound on the drivers side somewhere ( which was there at test drive but I thought it was the dealer plate rattling in the window) and somehow I only have 23% oil life left even though it was supposedly just changed before I purchased it. Will also need brakes soon. I trusted this dealership because they had excellent ratings and reviews and a certified vehicle with only 21,000 miles on it SHOULD be trustworthy , and now I am wishing I had went somewhere else and will continue to spread the word about my experience in hopes I can save someone else this headache . More

I would like to say thank you for Tony and his fellow employees. They treated me with great respect and and if was family. Thank you so very much and I would 100 % recommend Tony and Varsity Ford employees. They treated me with great respect and and if was family. Thank you so very much and I would 100 % recommend Tony and Varsity Ford to everyone. Thank you! Margaret More
Shane provided awesome customer service to our family. He was able to get us into something reliable and affordable. Thank you Shane and Varsity Ford! He was able to get us into something reliable and affordable. Thank you Shane and Varsity Ford! More
The process was simple, and quick! Very helpful and friendly. My daughter was with me and she Was entertained so I could sign my documents. Very helpful and friendly. My daughter was with me and she Was entertained so I could sign my documents. More
Shane was awesome to work with. From sending pictures via cell phone to having the truck ready for me upon my arrival. Did not try to upsell me on anything I did not want, which I a From sending pictures via cell phone to having the truck ready for me upon my arrival. Did not try to upsell me on anything I did not want, which I appreciated. 10/10 would recommend Varsity Ford and Shane. More