
Varsity Ford
Ann Arbor, MI
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The first car I bought from a lot was from Varsity Ford over 25 years ago. That car was in my family for more than 10 years with no major issues. While shopping for a car I had the pleasure of working with over 25 years ago. That car was in my family for more than 10 years with no major issues. While shopping for a car I had the pleasure of working with Shane. He was easy to work with as he listened to what I was looking for and didn't try to "sell" me on anything. He listened and reinforced my thoughts and was easy to talk with. He answered my calls quickly and made my car purchase easy. I even explained how the car I buy must connect with me. He understood, even if he didn't, he didn't show it. :) I bought my car that same day! I would recommend Varsity and definitely recommend Shane to everyone I know. Thanks for the opportunity to brag about great customer service. I answered the questions below and although there are several no's, there wasn't a need for most of them. Harriet More
Very attentive with a customer that just walked in with no appointment and then had a son-in-law make an appointment and be about an hour late. Then, late on Friday afternoon didn’t hesitate to get Gap in no appointment and then had a son-in-law make an appointment and be about an hour late. Then, late on Friday afternoon didn’t hesitate to get Gap insurance papers filled out after all paperwork had been printed. All this from a MSU Spartan! Go Green! More
My experience was very positive. I found the vehicle I was looking for. I was able to buy it and drive away quickly. My sales experience was professional. Good job Varsity! was looking for. I was able to buy it and drive away quickly. My sales experience was professional. Good job Varsity! More
I purchased my vehicle from out of state and was already a little nervous. But Tony made the purchase easy and seamless! Tony was awesome! Anything I asked for..photos, videos, additional information regard a little nervous. But Tony made the purchase easy and seamless! Tony was awesome! Anything I asked for..photos, videos, additional information regarding the vehicle he sent it to me promptly! Thanks so much Tony I appreciate all your help with this purchase! I LOVE my new car!! More
Sian at Varsity Ford was a huge help and made this intimidating process for a first-time car buyer a great experience. He worked really hard to make sure the car I was buying was clean which was much intimidating process for a first-time car buyer a great experience. He worked really hard to make sure the car I was buying was clean which was much appreciated. He even put my license plate on in the rain! He was really friendly and super knowledgeable and can’t recommend Sian enough! More
Sian was the best! Very kind and accommodating to our needs and requests in a vehicle. :) Never tried to push us into anything we didn’t need. LGBT friendly too! Thanks, Sian! needs and requests in a vehicle. :) Never tried to push us into anything we didn’t need. LGBT friendly too! Thanks, Sian! More
I think Shane did a great job addressing any concerns/questions I had, he was very professional, flexible, and over all a funny guy! 10/10 customer service! concerns/questions I had, he was very professional, flexible, and over all a funny guy! 10/10 customer service! More
They went out of their way to help me get in a vehicle. Shane was very helpful and will get my return buisness when I get ready to buy a pick-up truck Shane was very helpful and will get my return buisness when I get ready to buy a pick-up truck More
This was the easiest dealership I have worked with. I was in and out in 2 hours. Tony was very efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go s in and out in 2 hours. Tony was very efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Tony. They treat you like family and not just a customer. More