Varsity Ford - Service Center

Oil change I recently had an oil change at Varsity Ford. The service writer Ray, was nice and efficient. He recommended having the tires rotated to save on wear I recently had an oil change at Varsity Ford. The service writer Ray, was nice and efficient. He recommended having the tires rotated to save on wear of the tire. I appreciated his advice. I thought they automatically did that service. I know now to ask for it. The service department finished my car a lot quicker than the time quoted. They also washed my car - bonus : ) I was in and out in no time. Thank you - Kathleen More

Happy Customer I’ve had two vehicles from Varsity and have always had excellent service from them. Staff is very courteous and helpful. I always recommend them to fr I’ve had two vehicles from Varsity and have always had excellent service from them. Staff is very courteous and helpful. I always recommend them to friends More

Did a recall Everything went well. It was done in no time. The shuttle is wonderful device. All the employees were helpful n a pleasure to deal with. Everything went well. It was done in no time. The shuttle is wonderful device. All the employees were helpful n a pleasure to deal with. More

Avoid-I'm guessing positive reviews are from employees I made an appointment for 8 AM on Oct 16th at Varsity Ford because the week prior, my check engine light had come on. The car was there a few weeks p I made an appointment for 8 AM on Oct 16th at Varsity Ford because the week prior, my check engine light had come on. The car was there a few weeks prior for a few issues only one of which was actually addressed. That time I also had an appointment and was told when I dropped it off that the car wouldn’t even be looked at for a few days. Why then, do I have an appointment for today I asked? We are backed up I was told. Then don’t make more appointments until you can service the cars you have. Anyway, Rachel, the very nice representative I dealt with on the 16th (different than the guy I had a few weeks ago who I am sure didn’t want to deal with someone like me who had standards and expectations for good, honest customer service) estimated I’d have my car back in a couple of days when I dropped it off with my small list of things that were acting up (back up camera, tailgate light going on when I went over a bump, etc). I figured my best course of action would be to rent a car for a couple of days. Had I known 2 weeks & $330 later I still wouldn’t have my car back, I would have chosen a different plan of action. Before I even get to the car rental place I get a call from Rachel who asked “when were you in an accident?” I had not been in an accident so I laughed it off and said I wasn’t. “Well our tech noticed some front end damage and the radiator is damaged because of it. You may want to file an insurance claim as it will be close to $1,000.” “What? How did that happen? I wondered. Maybe I got hit in a parking lot last night in Detroit. I tell her “OK, well GO AHEAD AND FIX IT because I need my car back by Saturday for sure, but I will get you a claim number when I get back to work.” I also learned my car needed new tie rods (nothing I had noticed driving the car indicated that, but sometimes you just have to trust them). I picked up my rental car and drove to work and had a claim number from AAA very quickly. Hoping this would push things along I checked in later that day with the body shop because Rachel encouraged me do so. To summarize what Robby in the body shop said that afternoon, nothing had been done on the car (despite knowing what needed to be done) by 5:00 pm that day. One full day not in my possession with a complete awareness of my issues and an appointment and NOTHING was done. Two days after dropping it off, I was told the AAA insurance claims adjuster was coming to look at my car to determine which course of action should be taken – collision or comprehensive - insurance claims. Same deductible either way and I had encouraged Varsity Ford to do the work no matter what the insurance company decided. Meaning fix the tie rods, swap out the bad camera, etc and order whatever parts you need. I NEEEEED my car back so just do what you need to do to get it back to me. On Thursday the 18th I authorized the ordering of a new back up camera. I really didn’t want it, but it was annoying that my 5 year old car that I still owe thousands of dollars on, that had a transmission replaced last year, now needs a new back up camera. I was told it would be installed by Monday. I checked in Friday the 19th hoping to learn that they were working on the radiator and front end damage. No, not yet. The insurance adjustor decided that I hit a parking block causing the damage that I never saw to my car (I hope there are pictures because I have no recollection of doing any such thing). I just want my car back so I say sure, that must be what happened instead of getting hit in a parking lot. No idea. I didn’t see any damage so they could be making all of this up for all I know. So Monday rolls around. I’ve had the rental car 4 days longer than I expected, but was hopeful that this was the day I would get my car back. Rachel tells me to check in with the body shop. Nope. The body shop still hasn’t fixed anything. A couple more days. At this point, Rachel stopped responding to my text messages (a nice feature offered by the dealership, perhaps the only nice part of the experience). I called the body shop Friday afternoon (26th) asking if I could expect to pick up my car by Monday. “Your car should be put back together by end of day Monday.” OK, I’ll plan for that and have my neighbor who works 2 blocks from me take me to work. Monday, 2:30 I check in to make sure all is as expected. Nope. Maybe a couple of more days. WHAT? So a car with a check engine light on that was diagnosed before I even got back to work takes more than 2 weeks to repair? Unacceptable. I finally get it back on the 31st. Poor communication and customer service. End of story. More

great service I always enjoy my service appointments with Varsity. They're efficient and complete needed work quickly, usually while I wait in a very comfortable an I always enjoy my service appointments with Varsity. They're efficient and complete needed work quickly, usually while I wait in a very comfortable and welcoming waiting area! More

Great Experience The appointment was on time, seemless, with great service and clean waiting area with free coffee and tea. The restroom was was clean, spotless- a big The appointment was on time, seemless, with great service and clean waiting area with free coffee and tea. The restroom was was clean, spotless- a big plus too. More

BEST SERVICE "TEAM" in the Area! I currently own a 2011 Lincoln MKX and love the vehicle - I was having the vehicle serviced at a Lincoln Dealer for the last 125k - and was having s I currently own a 2011 Lincoln MKX and love the vehicle - I was having the vehicle serviced at a Lincoln Dealer for the last 125k - and was having some service issues. Decided to see haw Varsity Ford in Ann Arbor would be and they are the BEST!! The Service Advisor DON has been the best Customer Service person around! All the Tech and Maintanance crew are the best!! More

Parts very helpful I ordered a rear latch for back door of My 2004 F150 super cab. Your parts man was very helpful. Thank you so much. Don Riley I ordered a rear latch for back door of My 2004 F150 super cab. Your parts man was very helpful. Thank you so much. Don Riley More

Great dealership, Service department is one of the best service departments around, On time everytime I have had service. The service people are very nice and helpful. Service department is one of the best service departments around, On time everytime I have had service. The service people are very nice and helpful. More

Great service experience I took my Explorer in for service and had a great experience. Service was performed professionally and in a timely manner. From my past positive exper I took my Explorer in for service and had a great experience. Service was performed professionally and in a timely manner. From my past positive experiences, I have come to expect the best, and Varsity has always taken care of my service needs. My service advisor Rachel did an excellent job. More